Sales Operations Associate, Cents
$90-105k
Plus Equity
Business management system for laundromats & dry cleaners
Be an early applicant
Business management system for laundromats & dry cleaners
21-100 employees
Be an early applicant
$90-105k
Plus Equity
21-100 employees
Company mission
To provide laundromats and dry cleaners with a true, all-in-one business management system that empowers them to run their business more efficiently.
Role
Who you are
- 3+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or related GTM roles (SaaS experience strongly preferred)
- Proficiency with Salesforce, HubSpot, and spreadsheet tools (Excel/Google Sheets)
- Proficiency with ChiliPiper (or similar booking/routing software) and Outreach (or similar sequences softwares) is a must
- Experience or familiarity with SQL, Snowflake, or Looker is a strong plus
- Strong analytical mindset with exceptional attention to detail and data hygiene
- A process-driven thinker who enjoys solving ambiguous operational problems
- Excellent communication skills and the ability to partner cross-functionally
- Strong time management skills with the ability to juggle multiple priorities in a fast-paced environment
What the job involves
- We’re looking for a highly analytical, detail-oriented Sales Operations Associate to support the systems, processes, and data that drive pipeline generation, revenue forecasting, customer activation, lifecycle health, and expansion
- In this role, you will be hands-on with Salesforce, HubSpot, GTM tooling, retention analytics, and operational reporting. You’ll act as the connective tissue between GTM teams, helping ensure our sales, onboarding, and customer success initiatives run efficiently and scale with the business
- This is a great opportunity for someone early in their Sales Operations career who wants to learn quickly, build meaningful operational systems, and support a fast-growing SaaS business
- Maintain data accuracy across Salesforce, HubSpot, and related GTM systems
- Manage lead routing, account ownership, and territory rules
- Support the opportunity lifecycle: creation, stage management, forecasting hygiene, and closed-won processes
- QA inbound and outbound activity tracking (calls, emails, meetings) to ensure clean attribution
- Own the sales tools and work cross functionally to enable the sales team to increase metrics
- Assist with Salesforce reporting for the Sales and Leadership teams
- Support the onboarding and activation workflow, including handoffs between Sales → CX → Onboarding → Support
- Maintain accurate subscription, product, and location data in Salesforce and internal systems
- Partner with CSMs to troubleshoot lifecycle data issues (billing, location status, churn codes, etc.)
- Help develop and monitor key health indicators (activation milestones, churn signals, product usage, missed deadlines)
- Build and maintain dashboards in Salesforce and Looker to support GTM performance, cohort health, retention, ARPU, logo churn, and product adoption
- Assist in weekly revenue reporting, including pipeline, bookings, activation rates, and churn
- Pull ad-hoc data to support leadership, finance, and product decisions
- Document and maintain operational processes across the GTM lifecycle
- Identify friction points in Sales, Onboarding, or CS workflows and recommend scalable solutions
- Support rollouts of new tools, automations, and process improvements
Our take
Cents is a cloud-based software solution designed specifically for laundry businesses. The platform offers a range of tools and features that help laundry owners manage their operations more efficiently and effectively, saving them money and time to focus on offering a better service.
One of Cents' most interesting features is that it allows laundry business owners to track all forms of revenue, as well as access insights into their machines. Laundry attendants can run machines remotely, which helps to provide a modern laundry experience for their customers.
As the most integrated laundry and dry cleaning business management system in the industry, Cents provides the scalability and flexibility needed for its clients to adapt to the ever-changing market conditions and demands. The company has experienced steady growth since its inception and has raised substantial funds to support further development.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2026
$140m
SERIES C
Jul 2024
$40m
SERIES B
Total funding: $188.7m
Company benefits
- Equity
- Unlimited PTO and paid holidays
- Remote-first with offices in New York City and San Francisco
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter stipends
- Laundry reimbursements to support our customers’ businesses
- Comprehensive training, learning, and development programming
- Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!
Company HQ
Hudson Square, New York, NY
Leadership
Alexander Jekowsky
(Co-Founder & CEO)Previously founded the award-winning marketplace and payments platform, Ulyngo (now Modo Marketplace).
Gilli Cherrin
(Co-Founder & CPO)Previously worked at Houzz as a Product Strategy Manager and Senior Manager.
Salary benchmarks
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