Director of Product Design, Booksy
Salary not provided
Senior and Expert level
Remote in Spain, UK
More information about location
Appointment booking software
Be an early applicant
Appointment booking software
501-1000 employees
B2BSaaSMobileBeautyWellbeingAutomationCloud Computing
Be an early applicant
Salary not provided
Senior and Expert level
Remote in Spain, UK
More information about location
501-1000 employees
B2BSaaSMobileBeautyWellbeingAutomationCloud Computing
Company mission
To help keep your business on pace with your passion.
Role
Who you are
- Product/UX design experience with increasing scope and complexity
- Experience with a diverse suite of digital products, ideally including both consumer and SaaS/B2B products. Credibility and experience gained bringing multiple products to market
- Customer focused mindset backed up with a toolkit to work back from customers
- Well established product design craft expertise and proficiency in using design tools and methodologies to enhance product development
- Ability to communicate clearly and impactfully across all organizational levels, particularly using the language of design to inspire, align and deliver impact
- Operational excellence and discipline - experience of setting up and scaling agile product development processes involving KPIs ownership, progress monitoring, continuous improvement, and rapid iteration
- Pragmatic with speed over perfection mindset
- Data and evidence based approach - comfortable with data, able to analyze and draw conclusions and guide teams in making informed, evidence-based decisions
- High comfort with ambiguity and frequent change. Ability to navigate from ambiguity to clarity, drawing upon expertise and design process to create structure
- Leadership skills and track record of leading, building and developing high performance teams
- Comfort and experience of moving between strategy work, thinking big and framing designs in the context of the broader customer experience and long term vision and getting hands on and deep into the details
- Ability to work closely, build trust and alliances across stakeholders, domains and functions within and outside product development
- Self-starter comfortable working independently with minimum steering or supervision. Ability to proactively plan ahead, look around corners, and define the next step
What the job involves
- We are looking for a Director of Product Design who will shape the future of customer interactions and experience across our entire suite of products
- This role is key in defining and implementing an overarching UX strategy and approach and ensuring it is in sync with our value proposition and business goals
- You will play a critical role in ensuring that Booksy is a design-driven company and will focus on creating an intuitive and inspiring product for both Providers and Consumers
- You will ensure the organization understands the business value of delivering such products and will lead the design team in executing projects with speed and agility
- You will lead a team of designers and UX writers embedded into respective product development teams and report to Booksy Chief Product Officer
- This is a critical leadership role that will have a broad strategic impact, influencing not just product development but also overall business strategy
- Define UX principles, vision and strategy for Booksy
- Develop and execute a comprehensive UX/design strategy aligned with our company's goals and vision
- Articulate UX/design vision and principles guiding our approach
- Use design language to influence strategic decision making, communicate strategic concepts, and facilitate understanding of direction we want to take product experience at Booksy
- Lead innovation - analyze, identify and propose solutions that continuously enhance customers experience, help us think big and add a competitive advantage to our offering
- Establish and operationalise customer focus
- Ensure that all product development is grounded in customer needs and informed by customer evidence
- Champion customer-centric Design and partner closely with product and engineering teams to integrate UX best practices into every stage of the product lifecycle
- Ensure usability of our products is top notch and adds to a delightful experience
- Craft, operational excellence and impact
- Leverage user research, usability studies, and analytics to continually refine and enhance user experience, driving data-informed design improvements
- Establish an operational rigor in the Deing team - build and refine scalable design processes, tools, and systems that support rapid growth, enabling your team to deliver high-quality, consistent results without compromising agility
- Establish and practice a set of design-led methods to facilitate discovery, ideation and innovation
- Establish and leverage design practices such as usability studies or rapid prototyping to drive fast, iterative execution and speed up time to value
- Stay abreast of UX trends, tools, and technologies, driving innovation in design practices to maintain our competitive advantage
- Leadership, team development and collaboration
- Foster an effective collaboration between product development functions - product, engineer, data and research
- Ensure design team is partnering with other product development teams and actively impacting the whole product development lifecycle
- Collaborate with leaders and stakeholders across Booksy organization to align UX initiatives with business objectives and drive product success
- Hire, coach and develop a high performing team of designers and UX writers
- Foster a culture of design craft, continuous improvement and innovation that attracts and grows top talent
Our take
Appointment-based businesses are turning more and more to digital products to help them work better, and Booksy is one of them. This mobile app and appointment marketplace enables beauty and wellness businesses to automate scheduling, calendar management and payments, while providing consumers a way to find exactly the service they need.
Born out of Poland but now based in the US, Booksy’s platform has more than 13 million active users, and saves both customers and brands time by eliminating the need for phone calls back and forth over business hours. Fresh funding from Innovia Capital indicates the growing interest that the beauty sector has in tech, and the investment will be put toward company expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 7 rounds)
Jan 2021
$70m
SERIES C
Nov 2020
$43.5m
LATE VC
Total funding: $161.2m
Company values
- We celebrate your independence - We celebrate people and their ideas - brave, inspiring, or even just plain wacky. Because at the end of the day, it’s your talent and perspective that set you apart. No matter who you are or where you are on your path, we’re here to give you the tools to run your business, your way
- We support your journey - It’s your path - we just help you get there. You’ve got the ideas, talent, and drive. We’ve got the tools to support your journey. Whether your business is a passion project, an investment in the future, an empire-in-the-making (or all of the above), Booksy’s got your back
- We believe in community - Together, we can do more, better. Booksy makes it easy to engage and grow the community you’ve worked hard to build. We connect service providers all over the world to exchange insights, share encouragement, and foster belonging
Company HQ
Near North, Chicago, IL
Articles
Leadership
Stefan Batory
(CEO)Previously CEO at iTaxi.pl, Sensi Soft and eo Networks. Was the Director of Technology at The Mother Ship Poland.
Konrad Howard
(Chief Innovation Officer)Previously Supervisory Board Member at iTaxi.pl. Head of Product at Inter Cars SA and Managing Director at Sensi Soft Ltd.
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