Manager of Customer Success, Docebo

• Proven Leadership: Bring 3–5 years of stellar experience leading and inspiring customer-facing teams, ideally within a fast-paced B2B environment
• Educational Foundation: Possess a Bachelor’s degree or equivalent practical experience that highlights your business acumen
• Growth Catalyst: Hold a proven track record of helping customers smash their business goals, naturally unlocking upsell and cross-sell opportunities
• Master Communicator: Command exceptional written and oral communication skills, with a natural ability to build deep rapport and relationships virtually
• Poise Under Pressure: Stay calm, empathetic, and strategically focused during high-volume or high-pressure situations, balancing customer needs with business logic
• Autonomous Driver: Work as a self-driven, highly collaborative problem solver who knows how to autonomously balance time and effort to crush goals
• Ready to Roam: Possess the flexibility and willingness to travel (with notice) up to 25% to connect with teams and clients face-to-face

Desirable

• As our Manager of Customer Success, you will step into a pivotal leadership role directly reporting to the Vice President of Customer Success
• You will lead, inspire, and elevate a high-performing team of Customer Success professionals dedicated to driving world-class customer satisfaction, retention, and growth
• By blending strategic vision with empathetic leadership, you will turn customer training into a business superpower, directly influencing Docebo's global market success and shaping how the world's leading brands learn and thrive
• Lead the Charge: Execute a cutting-edge Customer Success strategy aligned perfectly with Docebo's overarching business goals and growth objectives
• Define Excellence: Establish crystal-clear goals, performance metrics, and KPIs to continuously measure and elevate team performance and customer success
• Bridge the Gaps: Collaborate seamlessly with cross-functional allies in Sales, Marketing, and Product to build a unified, frictionless customer ecosystem
• Champion Your People: Mentor, guide, and support your team of Customer Success professionals, establishing tailored development plans and conducting thoughtful performance reviews
• Cultivate the Culture: Foster a deeply customer-centric, collaborative environment that prioritizes knowledge sharing, continuous learning, and the "Docebo Heart."
• Advocate for Champions: Build lasting, strategic relationships with key customers, acting as their executive advisor and ensuring internal alignment to drive ultimate satisfaction
• Optimize the Engine: Build, standardize, and scale modern processes and methodologies, leveraging top-tier Customer Success platforms to track health metrics and automate operations