Technical Account Manager, Coralogix
Data observability platform
Be an early applicant
Data observability platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
Coralogix is on a mission to make observability accessible to all.
Role
Who you are
- We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience
- Background knowledge of DevOps / Cloud / Observability
- Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
- Hands-on experience in technical integrations and complex troubleshooting
- Experience in customer facing positions and excellent customer-facing skills
- Excellent communication skills in English, both written and verbal
- Strong presentation skills with the ability to establish credibility with executives
- Hands-on Engineering/DevOps background – advantage
- Comfortable coding in any high-level programming language (Java, Go, Python) - advantage
- BSc degree in Computer Science / Engineering - advantage
- Experience in SAAS B2B software companies - advantage
- We’re seeking candidates who are hungry, humble, and smart
- If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you
What the job involves
- Technical Customer Success Managers in Coralogix are key in our effort to meet our customer’s expectations and help them utilize their observability and security data in the most efficient way possible
- Our Technical Customer Success Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey
- This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion
- Technical Customer Success Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite
- Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
- Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
- Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
- Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available
- Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
- Establishing relationships and engaging with technical counterparts to drive product adoption
- Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs
- Advocate internally for customer needs within Coralogix and influence a product development roadmap
- Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities
Our take
The drive towards data-driven business decision making, coupled with the rising complexity of data infrastructure has led to huge amounts of capital investment into Data Observability companies.
Coralogix is one such company – along with the likes of Crible and Monte-Carlo – to have secured hundreds of millions in funding as they look to get ahead of the competition. Each offers solutions that ensure the integrity and quality of data, but Coralogix sets itself apart by not requiring manual indexing from engineers.
The knock on effect of this model is that engineers can make faster queries, while large-scale data systems are able to grow without burdening engineers with manual tasks.
Though founded in Israel in 2014, Coralogix has been scaling aggressively since 2019, opening a second HQ in California and offices in India and the UK. Considering the health of the Data Observability market as well as its heavy funding, Coralogix looks well positioned for further growth, especially off the back of 2022 funding and its 2023 release of a Tracing Cost Optimiser, which claims to save 90% more on data ingestion costs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$142m
SERIES D
Jul 2021
$55m
SERIES C
Total funding: $238.2m
Company benefits
- Global Presence: We have a global presence with our HQ in the center of Tel Aviv and offices in the USA, India and the UK.
- Competitive Salary: We pride ourselves on rewarding great work with great compensation.
- Generous Share Package: We want you to have skin in the game and share in our future success.
- Commuter Benefits: We offer monthly credits for ride-sharing, parking, and public transportation to make getting to the office a breeze.
- Team Events: Regular happy hours, annual company trips, and employee parties – these are just a few ways we like to keep things friendly.
- Continuous Learning: We encourage everyone to continue learning new things – developing both personally and professionally.
Company HQ
South Boston Waterfront, Boston, MA
Leadership
Ariel Assaraf
(CEO)Was originally Coralogix's CPO, becoming CEO in 2019 after Guy Kroup's departure. Spent three years working in Data Extraction for the Israeli Intelligence Corps, before joining customer engagement company Verint as a Team Leader.
Lior Redlus
(Chief Data Science Officer)Before co-founding Coralogix, they spent seven years as SEO and Internet Marketing Manager at Redco Equipment & Industry Ltd.
Yoni Farin
(CTO)Was previously an R&D Group Leader at Verint Video Solutions, where they spent just under five years. Prior to this they worked in R&D for Motorola Solutions.
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