Senior Manager of IT Operations & Security, Element Science
$160-170k
Plus Stock Options
More information about location
4+ days a week in office (Redwood City, CA)
Medical device solutions
Open for applications
Medical device solutions
21-100 employees
Open for applications
$160-170k
Plus Stock Options
More information about location
4+ days a week in office (Redwood City, CA)
21-100 employees
Company mission
To develop solutions that address leading causes of death and hospitalization due to heart disease.
Role
Who you are
- The successful candidate will ensure reliable, secure, and efficient technology services that support business operations and drive organizational success
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field
- 8-10+ years of hands-on IT experience with demonstrated technical proficiency across help desk, networking, security, and infrastructure
- 3 - 5 years experience in managing people, ideally with demonstrated ability to build and scale technical teams
- Experience working in both individual contributor and supervisory capacities
- Expert knowledge of Windows and Mac operating systems and administration
- Strong understanding of network protocols, TCP/IP, DNS, DHCP, and network security principles
- Experience with security appliances and management (Sophos, SonicWall, firewalls)
- Proficiency with cloud storage and collaboration platforms (Box, Google Workspace, Microsoft 365)
- Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure)
- Familiarity with ITIL framework and IT service management best practices
- Knowledge of information security frameworks and compliance requirements
- Experience with network monitoring and management tools
- Strong problem-solving, critical thinking and decision-making skills
- Proven leadership abilities with experience managing technical teams
- Excellent verbal and written communication skills, with ability to present to executives
- Strong customer service orientation and conflict resolution skills
- Project management experience with ability to manage multiple priorities
- Relevant IT certifications (CompTIA, Microsoft, Cisco, ITIL, etc.)
- Experience with identity and access management (Okta) and mobile device management (Jamf)
- Experience with enterprise-level infrastructure and 24/7 operations
- Background in regulated industries or compliance environments
What the job involves
- The Senior Manager of IT Operations & Security is responsible for daily IT operations, including IT Helpdesk services, network infrastructure management, IT System administration and supporting information security initiatives
- This is initially a hands-on role requiring direct technical work across all areas, with the expectation of building and leading a team of IT professionals as the organization grows
- Initially provide direct technical support and help desk services while establishing standardized processes and procedures
- Develop help desk operations framework, including ticketing systems, escalation procedures, and performance metrics
- As the team grows, recruit, train, and manage help desk technicians to ensure timely resolution of user issues and high customer satisfaction
- Establish and monitor help desk performance metrics, including ticket resolution times, first-call resolution rates, and user satisfaction
- Create comprehensive documentation and knowledge base for future team members
- Oversee end-user training and technology adoption initiatives
- Perform hands-on management of network infrastructure, including servers, switches, routers, firewalls, and wireless systems
- Implement network monitoring strategies and directly troubleshoot issues to minimize downtime and optimize performance
- Execute network upgrades, patches, and maintenance with minimal business impact
- Create and maintain comprehensive network documentation and standard operating procedures for future team scaling
- As operations expand, recruit and train network administrators and infrastructure specialists
- Collaborate with security teams to implement and maintain IT security policies and procedures
- Assist in security incident response and vulnerability remediation efforts
- Ensure compliance with company security standards and regulatory requirements
- Support security awareness training and best practices adoption
- Initially operate as hands-on individual contributor while establishing operational frameworks and procedures
- As the department expands, recruit, hire, and onboard IT staff (helpdesk technicians, network administrators, specialists)
- Manage IT Operations team budget, vendor relationships, and technology procurement
- Stay current with emerging technologies and recommend improvements to leadership
- Research and evaluate new tools and technologies to streamline operations and improve efficiency
- Develop disaster recovery and business continuity plans
- Lead IT projects that align with business objectives and track operational effectiveness
Our take
Element Science is a medical device company developing wearable solutions for patients with cardiovascular diseases. Through the use of machine learning algorithms, Element Science's wearable devices are able to both detect and treat lethal heart rhythms that can lead to sudden cardiac death.
The company's flagship product - which was funded by Google Ventures and Third Rock Ventures - is a wearable defibrillator called Jewel. In addition to Jewel, Element Science is also developing other wearable solutions, including a wearable patch that has the ability to monitor heart function and detect potential problems before they become life-threathening.
Since its launch in 2012, Element Science has received significant funding from multiple venture capital firms as well as the National Institute of Health. Furthermore, it received prestigious recognition for its innovative technology, most notably being named a 2021 Technology Pioneer by the World Economic Forum and in 2024 receiving the European Union’s CE mark certification and Great Britain’s UK Conformity Assessed (UKCA). Making a significant impact in the field of cardiovascular medicine, Element Science is committed to continuing to improve upon its research and development efforts.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2020
$145.6m
SERIES C
Aug 2016
$25m
SERIES B
Total funding: $183.1m
Company benefits
- Stock Options
- 90% employer-paid medical, dental, and vision insurance
- Company-paid Basic Life Insurance
- 401(k) retirement plan (Traditional and Roth)
- Paid Holidays
- FSA (Flexible Spending Accounts)
- HSA (Health Savings Account)
- Employee Assistance Program through PEO
Company HQ
Showplace Square, San Francisco, CA
Leadership
Uday Kumar
(CEO)Currently Advisor for Stanford Byers Center for Biodesign. Previously Board Member at Madorra Inc. Qurious.io and G-Tech Medical, Inc.
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