Customer Success Engineer, SafetyCulture
Mobile-first operations platform
Be an early applicant
Mobile-first operations platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help working teams achieve quality and safe operations with innovative, low-cost mobile-first products.
Role
Who you are
- Proven ability to design and implement data solutions: writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights
- Comfortable building across scripting or programming languages (e.g. Python, JavaScript, Ruby, Golang) to automate workflows or extend platform capabilities for specific customer use cases
- Able to navigate a wide variety of enterprise system architectures, data models, and integration patterns
- Confident reading API documentation and building or troubleshooting API integrations in enterprise environments
- Background spanning software development and data analytics; comfortable moving between building solutions and communicating data-driven insights to non-technical stakeholders
- Translates fluently between technical and non-technical audiences: equally credible in an engineering deep-dive and a customer-facing session with business stakeholders
- Stays organised across a high-volume, concurrent workload; switches context quickly without losing quality or missing detail
- Customer-first problem solver: listens to understand the real need before proposing a solution, and brings options rather than just problems
- Self-directed and comfortable with ambiguity; identifies what needs to be built or fixed without waiting for a detailed brief
- Team-first mindset: invests in the success of CSMs, AEs, and engineering partners, not just their own outcomes
- Uses AI tools to accelerate integration work, drafting technical specs and documentation, analysing customer data to surface insights, and building automations faster
- Applies AI coding assistants fluently in day-to-day work; evaluates AI-generated code for quality, correctness, and security before deploying
- Proficient with AI tools: independently identifies where AI adds leverage in their workflows and adopts new capabilities without direction
What the job involves
- This Customer Success Engineer role exists to unlock technical value for SafetyCulture’s Enterprise customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes, while bridging the gap between Go-to-Market (GTM) teams and Product, Design & Engineering (PDE)
- Own technical solution design for Enterprise customers: from scoping integrations and data workflows through to working implementations that enable full platform value
- Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts
- Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle
- Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap
- Build lightweight technical solutions (scripts, automations) that extend platform capability for specific customer use cases
- Advise customers on integration architecture: how to connect SafetyCulture to their existing systems effectively and sustainably
- Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base
- Success Looks Like:
- Operating independently across the full customer engagement lifecycle: scoping, designing, and delivering technical solutions without needing close direction
- Consistently high customer confidence scores in post-engagement surveys, reflecting the quality and clarity of technical guidance delivered
- Enterprise customers are integrating successfully and realising value from the platform faster, evidenced by reduced implementation cycle times and lower escalation rates
- Key Stakeholders:
- Customer Success Managers: primary internal partners on ongoing customer planning and value delivery
- Customer Onboarding Managers: primary internal partners on initial customer implementation planning and value delivery
- Account Executives: Sales partners during pre-sales technical evaluation and solution scoping
- API and Integrations Engineering team: engineering counterparts for complex customer requirements and product feedback
- Technical Architects: Pre-sales counterparts that will scope and architect large, complex customer solutions and hand off to CSEs to implement
Our take
Now one of Australia’s largest private tech companies, SafetyCulture was initially developed as a digital checklist app for safety operations. It has since grown into a mobile-first operations platform that helps companies keep on top of their safety processes.
Covering risk management, Environment and sustainability, compliance, health and safety and asset management, SafetyCulture uses digital training, inspections and integrations to ensure that companies are maintaining the highest possible standards of safety and compliance.
This one-stop shop for productivity-boosting safety procedures has benefitted from a flurry of funding over the years. And its 2024 round, led by BlackBird Ventures, is being used to accelerate its software capabilities and move towards wider market adoption. With a wealth of industries under its belt already - including pharmaceuticals and construction - the company is well equipped to continue its international expansion and integrate into ever more industries.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Sep 2024
$115.5m
LATE VC
Jul 2023
$34m
LATE VC
Total funding: $384.7m
Company benefits
- Catering: In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Drinks: Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Celebrations: Quarterly celebrations and team events, including the annual Shiplt global offsite
- Fun: Table tennis, board games, books library, and pet-friendly offices.
Company HQ
Surry Hills, NSW
Leadership
Luke Anear
(Founder & Executive Chair)Previously the CEO of Safety Culture, Co-Founder at Insight Creative Photography and was a Practice Manager at Lee Kelly & Associates.
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