Program Management Director, Salesforce

• Bachelors or Masters degree in Business Administration, Computer Science, or a related field
• Minimum of 10 years of experience in Program Management, Portfolio Management, or a senior Project Management role
• Proven experience in establishing or significantly contributing to a Program/Project Management Office (PMO) or Center of Excellence (CoE)
• Strong understanding of diverse program and project methodologies (e.g., Agile, Scrum, Waterfall, SAFe)
• Experience with AI/LLM tools and their application in business process automation, particularly within a program management context
• Excellent communication, interpersonal, and stakeholder management skills

Desirable

• The Digital Enterprise Program Management office is seeking an experienced Program Management Center of Excellence (PM CoE)
• This role is pivotal in driving standardized, high-quality program management practices across the organization, improving program execution, and leveraging cutting-edge AI and Large Language Model (LLM) tools for automation and enhanced reporting
• This is a strategic position requiring a blend of program management expertise, a passion for process improvement, and proficiency in modern technology integration
• PM CoE Framework: Define, develop, and maintain the program delivery framework, including governance, standards, methodologies (e.g., Agile, SAFe, Lean Waterfall, Hybrids), templates, and best practices for program management
• Community of Practice: Establish and lead a community of practice for Program and Project Managers to share knowledge, experiences, and drive continuous improvement
• Develop & Train: Develop and deliver training, mentoring, and certification programs to elevate the program management skills across DET
• Advance Practices: Perform maturity assessments of current program management practices and develop roadmaps for advancement
• Program Reporting: Design and implement standardized program reporting metrics, dashboards, and key performance indicators (KPIs) to provide executive-level visibility into program health, progress, risks, and resource utilization
• Program Reviews: Facilitate internal program reviews with leadership and stakeholders, ensuring alignment with strategic objectives
• Automation: Identify opportunities to automate repetitive or manual program management tasks using AI and LLM tools (e.g., change control, risk management, status reporting, meeting scheduling and minutes). Advance use of PM tools such as Smartsheet and Slack to enhance efficiency and effectiveness
• PM tools Integration: Lead integration of PM tools with Tableau and Salesforce PLM Tools in collaboration with IT/Engineering teams
• Value Realization Reporting: Automation of tracking ROI against actual value attainment

• End Date: December 8, 2025
• Applications will be accepted until 12/08/2025