Customer Onboarding Manager, Arbor Education
£35k
More information about location
We helps schools transform the way they work using data
Be an early applicant
We helps schools transform the way they work using data
201-500 employees
Be an early applicant
£35k
More information about location
201-500 employees
Company mission
Arbor's mission to transform the way schools work for the better, and it starts by giving everyone the right tools and technology for the job.
Role
Who you are
- Proven professional background operating within a Customer Onboarding, Project Management, Project Coordination, or specialised software role
- Demonstrated experience steering organisations through complex systems change management and navigating agile delivery frameworks
- Exceptional communication skills with a track record of building trusted relationships with senior corporate or academic stakeholders
- Strong analytical acumen, including the ability to utilise CRM platforms and operate spreadsheet software (Excel/Google Sheets) at a high technical level
- Demonstrated adaptability within an entrepreneurial, fast-paced, and highly results-oriented workplace culture
- Willingness to travel frequently to UK client sites for a minimum of 10% of total working hours
Desirable
- Prior professional experience implementing software inside an Enterprise SaaS ecosystem
- Domain knowledge of Management Information Systems (MIS) or operating frameworks within Multi-Academy Trusts (MATs) and sixth-form colleges
What the job involves
- We are looking for an experienced Customer Onboarding Manager to join our Implementation team and help us successfully onboard and manage relationships with customers during their implementation phase as well as provide support with training and data migration
- Formulate comprehensive project schedules, aligning milestones to safeguard the client's critical day-one operational objectives
- Define and agree project boundaries, implementation requirements, and data migration timelines directly with educational partners
- Nurture strong, transparent relationships with key sponsors and project owners throughout the entire customer onboarding lifecycle
- Steer internal and external calls and meetings, ensuring lines of communication remain clear and commercial priorities are fully aligned
- Coordinate and monitor complex data migration tracks, maintaining data integrity during software transitions to the Arbor MIS platform
- Interpret raw customer and school data to accurately diagnose specific operational needs and customise delivery workflows
- Engineer effective mitigation plans to address implementation risks, issues, and changing dependencies dynamically
- Serve as the primary escalation point for project bottlenecks, protecting overall delivery quality and resolving roadblocks efficiently
- Coordinate user support structures and specialized training programmes to ensure school workforces hit their adoption targets
- Cultivate deep technical and functional knowledge of the Arbor MIS platform to answer client queries with total product authority
- Manage highly compressed, concurrent project lifecycles leveraging robust operating instincts and disciplined project tools
- Prepare client-facing compliance documentation and present project trajectories confidently during formal Executive Status Meetings
Application process
- Phone screen
- 1st Stage
- Task
- 2nd Stage
Our take
Arbor helps schools transform the way they work, saving teachers time and improving student outcomes.
The mess and stress of data and admin is a major source of unhappiness in our schools. 60% of a teacher's time is spent on admin-related work, 53% agree that it contributes to stress and it's only getting worse every year. Arbor is tackling this by building hassle-free school technology. The company has two products, a Management Information System to automate school workflows, saving teachers time, and benchmarking analytics to identify areas of concern and reduce time to intervention.
With a team of diverse and experienced individuals, including former teachers and education specialists, the company stands poised to enact meaningful change within the sector, Its mission is clear: to assist schools in prioritising what matters most - enhancing the well-being of teachers and fostering positive student outcomes worldwide.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2020
$4.1m
EARLY VC
Dec 2018
$2.5m
EARLY VC
Total funding: $14.5m
Company benefits
- Aside from the chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday.
- At Arbor we're passionate about learning, and to support this we have a dedicated training budget for all teams.
- Dedicated Mental Health First Aiders and Wellbeing Champions with ongoing support and learning around mental health.
- Depending on your role we can also offer you flexible working - just mention it in your interview and we'll let you know what your options are
- We have regular team socials where we spend dedicated time together. This year we've had BBQs, been to theatre shows, gone white water rafting, and more!
- Half-day summer Fridays Plus, we shut the office for a day at Easter and over Christmas so you get some extra time off then too!
- 25 days holiday (excl. bank holidays)
- EAP - Choice of comprehensive 24/7 support services with UK and Ireland's most trusted health and wellbeing network.
- We're all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice
Company values
- Own what you do - We act like owners, embrace responsibility and own the outcomes of our work - both good and bad!
- Everyday's a school day - Education and technology have changed more in the last 10 years than in the last 100. We need to embrace change and continually challenge ourselves to grow and stay ahead
- Make an impact - We take pride in being part of a movement to improve how schools work, so we're always thinking about how we can make a difference
- No-one can whistle a symphony - ...it takes an orchestra! We work together as a team to help each other, our partners and our customers to achieve their full potential
Company HQ
London, UK
Articles
Leadership
James Weatherill
(Co-Founder & CEO)Previously Analyst at Ledbury Research for 3 years and Venture Manager at Therefore Ventures for 1 year
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Arbor Education
Ben Ainger (Talent Acquisition Lead)
- At Arbor, our mission is to transform the ways schools work. That means we serve a broad and diverse professional community - from teachers to SLT to Support Staff - and an equally diverse student and parent community. We want to make sure we build the best products for our schools, and we passionately believe that starts with building a workforce as diverse as the communities we serve
- As of today we know we’re not there yet, but we’re committed to doing the work to improve. We want Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive
- Our focus over the past few months has been on understanding where we need to improve, and on making sure that everyone at Arbor has had the chance to share their views. So far, we’ve established a Diversity and Inclusion Committee, surveyed our team, hosted training and workshops, and reviewed our recruitment process. We know we’ve still got big work to do, but we’re actively working on it. We look forward to hearing your thoughts on how we’re doing
Share this job
View 14 more jobs at Arbor Education