Solutions Engineer, LogicMonitor
Hybrid observability powered by AI
Be an early applicant
Hybrid observability powered by AI
1001+ employees
Be an early applicant
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- 3–4 years of experience as an IT professional or software engineer
- 2+ years in IT operations, including systems administration, network engineering, and DevOps
- 1+ years of hands-on scripting/programming experience in Python, PowerShell, Java, or Groovy
- Subject matter expert in one or more IT domains—such as Windows/Linux server, networking, security, storage, virtualization, or cloud (AWS, Azure, GCP)
- Proficiency with web technologies, including HTTP, JSON, RegEx, and REST APIs
- Willingness to travel 10–20%
- Experience using AI tools to enhance productivity, innovation, or problem-solving
What the job involves
- LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure
- LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments
- By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise
- Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references
- In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider
- LogicMonitor also boasts high employee satisfaction
- We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the seventh year in a row!
- The Solutions Engineer is responsible for the successful delivery of LogicMonitor Professional Services (PS) technical solutions for new and existing customers
- The Solutions Engineer works as a member of the PS team, interfacing directly with LogicMonitor customers while working closely with internal Customer Success Management, Tech Support and Training teams
- Duties vary from crafting advanced configurations of LogicMonitor, leading discovery, design & deployment working sessions with customers and relaying product features and improvements to Product/Development teams
- Considered a Subject Matter Expert on all things LogicMonitor, the Solutions Engineer strives to help customers adopt best practices and optimal configurations that align with business goals and supplements a comprehensive IT monitoring strategy
- Lead Implementations: Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions
- Collaborative Engagement: Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs
- Drive Customer Adoption: Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate LogicMonitor adoption
- Optimize Configurations: Advocate and implement best practices to fine-tune customer LogicMonitor configurations
- Automate Processes: Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency
- Provide Critical Feedback: Identify gaps, feature requests, and issues, and escalate insights to Product and Development teams
- Develop Custom Solutions: Create tailored, scripted solutions using LogicMonitor features (Websites, LogicModules, NetScans) and external integrations
- Share Expertise: Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers
- Offer Cross-Functional Support: Occasionally assist Monitoring Engineering with LogicModule development and support Sales/Customer Success in closing deals or retaining customers
- Stay Current: Continuously leverage internal resources to stay updated on new product features, enhancements, and best practices
Salary benchmarks
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to networks, virtual machines, databases, containers and SaaS. Each service supplies real-time insights and automated monitoring, complete with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its namechecking in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding, which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
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