Renewal Account Manager, Ping Identity
$60.9-74k
Identity and access management solutions
Job no longer available
Identity and access management solutions
1001+ employees
Job no longer available
$60.9-74k
1001+ employees
Company mission
To make digital experiences both secure and seamless for all users, without compromise.
Role
Who you are
- Minimum of four (4) years of renewal sales experience in a Software (ideally SaaS) company
- Demonstrated ability to effectively communicate (verbal and written) with C-Level contacts
- Strong time management and organizational skills
- Assertive self-starter comfortable working in a fast-paced dynamic environment
- Possess a collaborative spirit and the ability to work effectively with others as part of a broader, cross-functional team
- Experience using Microsoft Office or Google Apps (e.g. Microsoft Excel or Google Sheets)
- A four-year degree in Business or equivalent professional experience
What the job involves
- The Renewal Account Manager (RAM) owns the end-to-end renewal process, from initial outreach to contract execution, for a large portfolio of Subscription and SaaS renewals within an assigned territory. This individual will directly engage with customers and resellers to maximize renewal value, ensure on-time renewals, and minimize customer churn
- The RAM will work closely with the Sales and Customer Success teams to identify expansion through upsells and cross-sells. This position reports directly to the Renewals Director (or Manager) for the region
- Portfolio Management: Oversee and manage the quarterly and annual renewal portfolio and quota for the designated territory
- Revenue Optimization: Maximize renewal value, renewal rates, on-time renewals and uncover growth opportunities during the renewal cycle by working closely with the sales team
- Risk Mitigation and Churn Reduction: Identify churn risks, develop strategies and execute "save plans" in collaboration with Account POD to mitigate churn and drive high renewal rates
- Customer Engagement: Engage customers a minimum of 120 days in advance of renewal. Build on-going customer cadence and relationships while ensuring high customer satisfaction
- Negotiation and Proposal Development: Develop and execute win-win negotiation strategies, prepare renewal quotes and proposals, and address customer questions and objections
- Operational Excellence: Maintain accurate renewal forecasts in Salesforce ensuring opportunity, quote, close plans are accurate, up-to-date, and compliant with internal policies and practices
- Cross-Functional Collaboration: Work effectively with cross-functional teams, including Sales, Customer Success, Finance, and Legal
- Product Knowledge: Develop an understanding of the software product, its use cases, licensing models to articulate the value proposition effectively to customers
Our take
Ping Identity is a platform, delivered through both cloud services and on-premises software, providing a comprehensive Identity and Access Management service. In today’s highly connected digital world, digital identity management services — the process of identifying and authenticating users on networks to access services — has become a key aspect of interacting on the internet.
According to the latest forecasts, the digital identity market is worth approximately $60 billion in 2025, with annual growth rates ranging from 16 to 21%, depending on the source. Consequently, competition is heavy for PingIdentity, with some other strong players in the various branches of identity management, including Okta, LastPass, and Duo Security. The merger between PingIdentity and ForgeRock in 2023 went some way to consolidating a firm rooting in the industry for both companies.
Now combined with Forgerock, PingIdentity has successfully attracted considerable funding and serves hundreds of brands, including Morningstar, Vodafone, and GEICO, as well as the governments of Norway, Canada, and Belgium. Alongside this, both companies were acquired by the leading software investment firm, Thoma Bravo, in 2022 before the merger. This acquisition offered a unique opportunity for PingIdentity to further grow and marked the beginning of an exciting new chapter for the combined company and its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$93.5m
SERIES E
Sep 2017
$88m
SERIES D
Total funding: $233.5m
Company benefits
- AD&D: Benefit to financially help loved ones in case of accidental death or disability
- 100% Company paid Health Care options
- Vacation Allowance
- Health and Wellbeing resources
- Parental Leave and Family Bonding
- Expert Eye Care and the lastest eye wear
- Range of dental coverage
- Retirement programs with several investment options and financial planning services
- Employee Assistance Program
- Free lunches, snacks, and drinks
- Commuter Offset
Leadership
Andre Durand
(Founder & CEO)Is on the board for Jamf, Executive Chairman of Identiverse. Previously the Co-Founder of Digital ID World, LLC and Founder and General Manager of Jabber, Inc.
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