Enterprise Customer Success Manager, Phrase
US Timezone
$90-100k
Cloud-based translation platform
Open for applications
Cloud-based translation platform
201-500 employees
Open for applications
$90-100k
201-500 employees
Company mission
To open the door to global business by giving everybody access to the content they need in the language they speak.
Role
Who you are
- Proven experience in a Customer Success or Account Management role within a Loc Tech environment, ideally supporting enterprise clients
- Strong understanding of localization workflows, tools, and challenges
- Exceptional communication and relationship-building skills
- Ability to work US business hours effectively - Ideally based in the Eastern Time Zone
- Strategic mindset with a proactive and data-driven approach to customer engagement
- Comfortable working in a fast-paced, cross-functional, and globally distributed environment
- Experience leading customer meetings, QBRs, and driving value-focused conversations
- Understanding of ChatGPT and enthusiasm for AI-powered productivity tools
What the job involves
- We are looking for a strategic and customer-obsessed Enterprise Customer Success Manager to join our growing global team
- In this role, you'll be the key partner for some of our largest US-based enterprise clients, ensuring their success with Phrase’s localization platform
- You will act as a trusted advisor, driving adoption, managing renewals, and helping customers realize maximum value from our solutions
- Your expertise in localization, combined with your ability to foster strong, consultative relationships, will ensure the long-term success of our enterprise partnerships
- This role requires working within US time zones and collaborating closely with cross-functional teams across Product, Sales, and Support
- Managing a portfolio of enterprise accounts, ensuring successful onboarding, retention, and growth
- Acting as the primary point of contact for customer success needs across the customer lifecycle
- Building strong, strategic relationships with key stakeholders to promote long-term engagement
- Proactively identifying expansion opportunities and working closely with Sales on upsell/cross-sell strategies
- Monitoring customer health, analyzing usage data, and conducting regular QBRs to demonstrate value
- Collaborating with internal teams to advocate for customer needs and improve the overall customer experience
- Leveraging your localization expertise to consult on best practices and use cases
- Our current tech stack in this role:
- Planhat
- Fellow
- Zendesk
- Slack
- Google Workspace
Our take
Even today, language barriers can hold businesses back from achieving their full potential. Phrase (from Memsource) solves this problem with its translation management solution. Its cloud-based platform offers efficient automated translation. Its AI-driven approach is mainly targeted toward enterprises that typically need to translate large volumes of text.
In 2021, Memsource acquired Phrase, officially unifying both its platforms (and brands) under one integrated suite. By doing so, it enables enterprises to seamlessly drive growth with a connected ecosystem of tools.
Phrase boasts an impressive client base with the likes of Uber, Shopify, Volkswagen amongst thousands of others. IT recently brought in impressive funding, which will be used to expand its global footprint through hiring world-class, international talent.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (1 round)
Jun 2022
$17.1m
GROWTH EQUITY VC
Total funding: $17.1m
Company benefits
- 4 Phrase holidays where the entire company is off to celebrate our accomplishments and recharge
- Your birthday as a paid day off because we want to celebrate you, too
- Annual budget for your personal training and development, because if you grow, we grow
- Access to free language courses—we are a translation business after all!
- Travel budget to meet up with your team and build strong personal relationships in one of our main locations once per quarter
- 2 paid give-back days per year to support your local community, volunteer, and/or take part in charity events and activities
- Pet-friendly offices in Prague and Hamburg for our furry friends to bring us joy
- Bonus are available for all non-commission carrying roles, so everyone benefits from the company’s success
Company HQ
New Town, Prague, Prague
Leadership
David Canek
(Board Member & Founder)Previously worked as Sales Manager at Czech Telecom. Was Director of Product at NewsTin and a Partner at Czech Translations.
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