Technical Account Manager, Cockroach Labs
Offers stock options
More information about location
3 days a week in office
Cloud-native, distributed SQL database
Be an early applicant
Cloud-native, distributed SQL database
501-1000 employees
Be an early applicant
Offers stock options
More information about location
3 days a week in office
501-1000 employees
Company mission
Cockroach Labs' mission is to make data easy by providing an industry-leading model for resilience, horizontal scalability to accommodate fast-growing businesses, and the ability to move data close to business' customers, wherever they reside across the globe.
Role
Who you are
- We are seeking a passionate and skilled Technical Account Manager (TAM) to join our Customer Success team
- You must be located in London, England to be eligible for this role
- Proven experience (1+ years) in a customer-facing technical role such as TAM, Support Engineer, HelpDesk, Solutions Architect, or similar
- An understanding of distributed systems, databases (preferably distributed databases like CockroachDB), and cloud infrastructure
- Hands-on experience with database technologies, performance optimization, and troubleshooting complex systems
- Exceptional communication and interpersonal skills to engage with technical and business stakeholders
- Ability to understand and articulate customer needs, providing tailored solutions
- Strong project management skills, including the ability to handle multiple accounts and prioritize effectively
- A proactive and problem-solving mindset with a focus on achieving customer outcomes
- Excellent organizational skills and attention to detail
- Proven ability to collaborate across cross-functional teams in a dynamic, fast-paced environment
- Familiarity with programming languages such as Python, Java, or Go
- Knowledge of cloud platforms like AWS, Azure, or Google Cloud
What the job involves
- In this role, you will act as a trusted advisor to our customers, helping them achieve their business goals by leveraging the full potential of CockroachDB
- Serve as the primary technical point of contact for assigned customers, building and maintaining strong, long-term relationships
- Understand customer use cases, business goals, and technical needs to ensure successful deployment and ongoing use of CockroachDB
- Advocate for customer requirements and ensure they are addressed internally
- Drive adoption of CockroachDB within customer environments by providing technical guidance, best practices, and proactive support
- Conduct regular account reviews and success planning sessions to track progress against objectives
- Provide expert advice on architecture, implementation, and optimization of CockroachDB
- Troubleshoot and manage technical escalations, coordinating with Support and Engineering teams to resolve issues promptly
- Deliver technical workshops and product training to customer teams
- Collaborate with Sales, Engineering, and Product teams to ensure customers receive a seamless experience
- Provide feedback on product features, usability, and customer challenges to inform product development
- Partner with internal teams to identify and drive upsell or expansion opportunities
- Act as a project lead for technical engagements, ensuring timely delivery of solutions and milestones
- Track account health metrics and proactively address risks or concerns
- In your first 30 days, you will have developed enough expertise to begin assisting users directly. During this time, you will familiarize yourself with CockroachDB, our customers, and our company
- We will provide a self-guided onboarding platform that contains reading material and hands-on material to familiarize yourself with the responsibilities of the role
Salary benchmarks
Our take
Cockroach Labs was founded by a team of ex-Google employees who wanted to build a database management system similar to Google’s Spanner. The result is CockroachDB, an open-source distributed SQL database. It offers local or global scaling with familiar SQL, failproof fault tolerance, and guaranteed transaction consistency, and can be deployed across any cloud.
Maintaining full SQL compliance with global cloud capabilities will help Cockroach Labs take advantage of the wave of companies needing to scale their existing SQL databases onto the cloud. Cockroach Labs grew from a $2 billion valuation to $5 billion in under a year, proving itself as an enticing and approachable prospect in this developing sector.
It already commands a high-end raft of clients including Comcast, Bose, and Baidu - but competition is stiff, particularly with industry giants like Oracle and AWS. Its hope is that CockroachDB’s high failure tolerance and geo-distribution will provide attractively swift functionality whilst allowing customers to remain within their legal jurisdictions - and will prove pivotal in 5G use cases. Its success to date, targeted updates to ease network migrations, and its recent expansion into EMEA markets, suggest it has a strong shot.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Dec 2021
$278m
SERIES F
Jan 2021
$160m
SERIES E
Total funding: $633.2m
Company benefits
- Employee referral bonus + donation match
- Connect and Contribute days
- Flexible Working
- Spring Health and an Employee Assistance Program to provide free counseling and support mental health
- $2500 annually to support learning and development through workshops, conferences, and networking events
- We dedicate company time to bond over everything from trivia and karaoke to paint-alongs and fitness classes
- Flexible Time Off
- 100% health insurance coverage & One Medical membership
- Gym discounts & free Citibike membership
- FSA
- 401(k)
- 12 weeks of paid parental leave & $500 in baby bucks
- Relocation Support
Company HQ
Chelsea, New York, NY
Leadership
Spencer Kimball
(Co-founder & CEO)Worked at WeGo Systems as CTO for 3 years before joining Google as a Software Engineer for almost 10 years. Also, previous CTO of Viewfinder and Engineer at Square.
Peter Matiss
(CTO)Previously Software Engineer at Square, Co-Founder at Viewfinder and Software Engineer at Google.
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