Senior Forward Deployed Engineer, RapidSOS
$182-215k
OTE
$140-165k
BASE
+ Equity participation
More information about location
Emergency response data platform
Job no longer available
Emergency response data platform
201-500 employees
Job no longer available
$182-215k
OTE
$140-165k
BASE
+ Equity participation
More information about location
201-500 employees
Company mission
To deliver life-saving data directly to 9-1-1 and first responders.
Role
Who you are
- Strong Technical Background: At least 5+ years of relevant experience in an engineering role with at least 3+ of those years in a technical customer-facing role
- Pre-sales Experience: Selling complex API-based products or SaaS products including technical discovery, presenting demos, etc
- Cloud Knowledge: Familiarity with a cloud platform (AWS, GCP, Azure) in a SaaS environment
- A Marathon Runner and a Strategist: You are patient, proactive, and motivated by the long-term pursuit of solving complex, deep challenges. You value building trusted, enduring relationships over quick wins
- Deep Technical Mastery: You have a "specialist" and "perfectionist" mindset. You possess the desire and proven ability to go incredibly deep, mastering both our platform and the client's complex environment
- Consultative & Diagnostic Mindset: You are an elite problem-solver. You are an exceptional listener who is wired to diagnose the root cause of a problem, not just treat the symptoms
- High Emotional Intelligence (EQ): You are a natural relationship-builder. You are patient, empathetic, and politically savvy. Your primary skill is earning and maintaining long-term trust
- Proactive & Strategic: You don't wait for tickets. You are always thinking ahead, anticipating the client's future needs, and proactively guiding the account's technical roadmap
- Creative Systems Architect: You are genuinely excited by a "moonshot" challenge. You love architecting and co-developing novel, high-value solutions that have never been built before
- Commercial/Expansion Focus: You understand how to grow an account by delivering value first. From your position of trust, you can naturally identify and scope new expansion opportunities
- Customer-First Mentality: You are genuinely customer-obsessed. You are comfortable being "embedded" and acting as the client's technical advocate, ensuring their long-term success and adoption
- Travel Flexibility: Ability to travel 50%-70% of the time
What the job involves
- The Senior Forward Deployed Engineer (FDE) is a senior, client-facing technical expert who serves as a true strategic partner for our most complex and high-value accounts
- This is not a sprint; it's a marathon
- This role is for the "marathon runner and a strategist" - an individual motivated by solving deep, intricate challenges and building unshakable, long-term relationships
- You will be the primary technical advocate for the client, often "embedded" within their environment to ensure they extract maximum value from the RapidSOS platform
- You are a patient, proactive, and consultative guide
- You will help clients navigate their most ambitious technical "moonshot" projects, architecting and co-developing novel solutions that have never been built before
- Your success is measured not by tickets closed, but by the long-term success, adoption, and expansion of the client partnership you foster
- Act as the primary, embedded technical owner and trusted advisor for a portfolio of strategic clients, building deep, long-term relationships from the engineer level to the C-suite
- Develop unparalleled technical mastery of both the RapidSOS intelligent safety platform and your client's specific, complex technical ecosystem
- Lead complex diagnostic sessions, using elite listening skills to identify the root cause of technical challenges, not just the symptoms
- Architect, design, and co-develop novel solutions to solve unique client challenges, turning ambitious "moonshot" ideas into reality
- Move beyond reactive support by proactively analyzing client systems, anticipating future needs, and developing a strategic technical roadmap for long-term success
- Build and maintain deep trust through patience, empathy, and savvy political navigation of complex client organizations
- Identify and scope new expansion opportunities from your position of trust, demonstrating how RapidSOS can deliver further value to grow the account
- Serve as the client's technical advocate within RapidSOS, collaborating with Product, Engineering, and other internal teams to ensure their needs are met and their voice is heard
Our take
Emergency response services currently act exclusively on information provided by phone calls. Callers are usually vulnerable and panicked, and this has a negative effect on the expression of important information to phone call receivers. In addition, America's 9-1-1 system was built for landline phones, making it nearly impossible to digitally send data to first responders.
RapidSOS builds tools that provide caller data to emergency services to help them assess situations and make decisions faster. The startup utilizes data from mobile devices, smart devices and security systems to gain valuable insights into users' location, medical history and more. This helps produce a general profile on a caller ID, providing valuable contextual information in emergency situations.
The company has raised substantial funding, the latest of which will help it expand operations and its development efforts. It continues to release new features and products, such as the first AI co-pilot for 911, and an intelligent safety platform for emergency responders. This demonstrates RapidSOS's commitment to further improving the value it supplies to its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Nov 2025
$100m
LATE VC
Mar 2024
$75m
SERIES C
Total funding: $497.8m
Company benefits
- Unlimited PTO
- Access to financial and legal resources
- 401(k)
- Commuter benefits
- Medical, dental, and vision plans
- Wellness benefits
- Charitble donation match
- Annual learning & development stipend
- One-time home office stipend
Company HQ
Murray Hill, New York, NY
Leadership
Michael Martin
(CEO)Attained an MBA at Harvard Business School, then became Senior Associate at Braemer Energy Ventures. Founded RapidSOS in 2012 when he spotted a gap in the market after his father suffered an accident.
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