Manager of Data Analytics, Tillster
$135-155k
+ Equity
More information about location
Ordering & customer engagement solutions for restaurants
Open for applications
Ordering & customer engagement solutions for restaurants
201-500 employees
Open for applications
$135-155k
+ Equity
More information about location
201-500 employees
Company mission
To empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over.
Role
Who you are
- If you have 3+ years’ experience growing and managing a Data Analytics team coupled with 5+ years of experience in data analytics for ecommerce, marketing/CRM, business or financial analysis, we want to talk with you
- We seek a self-motivated, self-directed, structured, and collaborative hands-on manager for our data analytics team
- 3+ years as a hands-on manager, leading a Data Analytics team in a fast-paced environment
- 5+ years of experience with data analytics, including the use of BI tools such as Looker or Tableau to drive business outcomes
- Bachelor’s degree or higher in Data Science/Analytics, Computer Science, Statistics, Mathematics, Economics, or related field
- Proven ability to lead cross-functional teams, manage multiple stakeholders, and communicate effectively across different levels of the organization
- Expertise in data visualization that is clear and easy to understand
- Strong written and verbal communications; including but not limited to customer engagement and presentations
- Ability to find meaning in KPIs and a curiosity that digs deep when metrics do not seem to tell a full story
- Skill at discovering actionable insights and communicating them effectively
- Presentation style that fosters trust and customer confidence in both the data and Tillster’s capabilities
- Expertise in advanced SQL, Big Query, Redshift, and/or Snowflake
- Expertise with Google Analytics behavioral, engagement and ecommerce data; ideally you would have experience with custom metrics and custom reports on GA
- Hands-on experience with Git (Bitbucket, Gitlab, GitHub, etc.)
- Experience conducting A/B tests and analyzing pre-post data under various circumstances
- Experience in deep dive analysis with vague requirements to support creative discoveries that drive business value
- Experience with data products, analytics, and data science in relevant area
- Demonstrated success working in a collaborative Agile team environment
What the job involves
- Tillster is seeking an experienced Manager to lead our Data Analytics team
- At Tillster we build web-based, kiosk/on premise, and hybrid-mobile restaurant ordering technology platforms
- You will be leading the data analytics group, within the broader Data Science team, which encompasses data engineering, data products, self-service data offerings and business analysis
- Lead and mentor a high-performing analytics team, fostering professional growth and driving innovation by integrating AI-driven solutions and evaluating buy vs. build options
- Design and communicate complex data insights to stakeholders, ensuring data-driven strategies align with business and customer objectives
- Collaborate in defining the data collection strategy and be the lead subject matter expert in Google Analytics
- Champion the design, implementation, and analysis of A/B tests to optimize customer experiences and drive business performance
- With the team, support ad hoc data analysis for Tillster customers, executives, and other stakeholders to surface patterns in the data and identify areas to improve KPIs (engagement, average check, coupon usage, loyalty usage, conversions, orders, etc.)
- Develop and update dashboards for business stakeholders such as Marketing, Product, Finance, Engineering, Account Management, and Support/Operations
- Create new analysis explores to enable non-technical analysts to access data, build dashboards, and solve critical business challenges on Looker technology
- Your responsibility will be to work in the data science team in data analysis of data collected by those apps
- Build reusable services and components to add to our company-wide libraries in SQL, Python and Looker
- QA and code reviews to ensure maximum quality and accuracy
- Responsible for data product quality standards and validation test plans and test cases
- Work collaboratively with smart and passionate software engineers, data engineers, data scientists, BI developers, and other internal/external key stakeholders
Application process
- Recruiter interview with a Talent Acquisition Specialist
- Interview with Data Analytics Team
- Final interview with our Data Analytics Team Leader
Our take
Tillster offers a digital ordering and engagement solution tailored to restaurants, allowing them to boost revenue, streamline operations, and enrich customer interactions. The company's "Digital Dish" launch further expands its offerings, providing restaurant brands and professionals with a platform to explore essential topics such as digital ordering, operational efficiency, loyalty programs, and technology trends.
Through its blend of original research, executive perspectives, and industry analysis, Tillster equips brands with actionable insights and proven strategies to navigate the dynamic restaurant landscape, ushering in a new era of dining experiences. Serving over 100 global and regional brands, including Burger King, Jollibee, and Baskin-Robbins, Tillster is a trusted partner in driving success in the industry.
Beyond providing solutions, Tillster fosters a collaborative community of industry leaders, facilitating the exchange of ideas and insights. With a commitment to empowering restaurants to overcome challenges, embrace technology, and achieve greater profitability, Tillster remains at the forefront of innovation in the evolving dining landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2010
$14.5m
EARLY VC
Sep 2004
$12.5m
SERIES C
Total funding: $33.8m
Company benefits
- Equity: All Employees within the U.S. are eligible to participate in the Stock Option Plan
- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program ("EAP") and Optum Care 24-hour confidential medical counselling services
- Holidays: The company observes ten (10) paid holidays per calendar year
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees can earn pro-rated PTO
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan
- Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities
Company values
- Put customers first
- Collaborate
- Innovate
- Operate from data
- Drive results
- Own it
- Be passionate and have fun
Company HQ
Sawtelle, Los Angeles, CA
Leadership
Paul Sidlo
(Founder)Graduated from Ohio State University with a BA in Communications. Previous Founder and Executive Creative Director at REZN8, and CMO at XNRGI.
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