Telephone Business Development Manager, Gen H
Sales team
Innovative mortgage lender
Posted today
Innovative mortgage lender
21-100 employees
Posted today
21-100 employees
Company mission
To transform the housing market.
Role
Who you are
- You enjoy building and developing professional relationships
- You communicate clearly and confidently by phone and email
- Experience in a broker-facing, sales, account management or customer-focused role
- You are organised, proactive and comfortable working to deadlines
- You take ownership of your work and focus on solutions
- You thrive in a fast-paced, supportive, collaborative environment
Desirable
- Exposure to the mortgage, intermediary or wider financial services market
- You have an understanding of how strong broker relationships drive sustainable growth
- Experience with Hubspot – or a willingness to learn
What the job involves
- Managing inbound and outbound calls to the intermediary line
- Proactively calling broker partners to generate, nurture and grow repeat business
- Building, nurturing and maintaining strong relationships with intermediary partners
- Managing and responding to broker email enquiries
- Supporting brokers with registration, onboarding and system queries
- Actively managing cases to help brokers and their clients achieve the best possible outcomes
- Working closely with underwriting, operations, pricing and risk teams to progress cases efficiently and secure offers promptly
- Hosting webinars and training sessions to educate and support intermediary partners
- Attending broker events, in-person meetings and occasional office visits with broker firms to strengthen relationships and promote Gen H’s proposition
- Supporting the wider intermediary growth strategy and team initiatives
- Developing and maintaining detailed knowledge of Gen H’s criteria, policies and propositions
- Thinking creatively and pragmatically to help brokers place more complex cases
Application process
- Quick Introduction call to understand more about your CV and for you to ask any questions you might have
- Competency assessment - A structured interview including scenario questions and a written email task responding to a complex broker enquiry, using the criteria helpdesk and affordability tools
- Values interview - An interview to explore how your approach aligns with Gen H’s values, your problem-solving ability, creativity, and overall potential to succeed in the role
Salary benchmarks
Our take
Dubbed 'generation rent', young people are becoming increasingly likely to never own their own home. With high rent prices inhibiting saving for a deposit along with ever inflated house prices caused by limited affordable housing, the rate of home ownership has slumped over the past 20 years.
Gen H aims to be a new type of lender, providing a fully digital mortgage and features including online consultations with mortgage experts. Its also provides a platform for home owners to track and manage their housing wealth.
Gen H can also incorporate "investors" into users mortgage. These can be friends or family who can help out financially, providing a system to pay them back with interest on their investment. There is no shortage of potential users for the platform, and so the company has the real chance to expand its operations moving forwards.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$30m
SERIES A
Jul 2020
$8.6m
SEED
Total funding: $47.1m
Company benefits
- Private medical: We provide you with a comprehensive medical insurance plan to protect and support your health and wellbeing
- Dog-friendly office: We love having furry friends at our office. We’ve even got a running track on our roof if you fancy taking your dogs for a walk with a view!
- Pick 'n' mix bank holidays: Rather than automatically receiving the bank holidays off, you will have the flexibility to choose whether to take them as part of your annual leave or to enjoy them as additional days off outside of your annual leave entitlement. This means that your annual leave entitlement is 38 days in total
- Enhanced family leave: After 1 year continuous service you’ll be eligible for: Maternity leave: 16 weeks fully paid and 23 weeks statutory pay Paternity leave: 4 weeks full pay (including any statutory pay) and 2 weeks 50% pay We also offer shared parental leave through our partners Kane HR
- Employee mortgages: We’re thrilled to be able to provide the option of Gen H mortgages to our team. Enjoy perks like cashback on valuation and legal fees, and a discounted product range. Normal eligibility rules apply
- Hybrid working: We’re an office-led, hybrid-friendly company and we build this into our working culture. Guidelines around time in our Old street office are role and manager-dependent
- Cycle to work: We pay for your bicycle/e-bike upfront and in return, you enter a salary sacrifice agreement where you slowly pay off your bike each month, saving money on tax!
- Care concierge: It can be stressful to balance later-life caring responsibilities with work, often in addition to other commitments. As an organisation that is dedicated to looking after our people, we are happy to be able to share Legal & General’s Care Concierge Service with all Gen H employees
Company values
- Customer obsession - Customer success is the responsibility of every team, whatever the role. Everything we do is focused on the customer
- Urgency - We drive our team to be impatient, to challenge timelines, and to compress time cycles
- Honesty - We expect our employees to speak respectfully but frankly with one another at all times
- Ownership - We aim to embrace challenges and own the outcomes
- Humility - We listen to understand, not to respond. By respecting colleagues and our customers, we can align our individual success with the company’s success
- Ambition - We don’t allow the past and present to constrain our vision for the future. We aim to fail fast and to learn quickly
Company HQ
Farringdon, London, UK
Leadership
Graham McClelland
(CEO)Graham initially joined Gen H in 2021 as the CCO, becoming CFO in 2023, and CEO in 2025.
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