Engagement Coordinator, Crossover Health

• 1 + years of professional experience in roles such as event coordination, community outreach, administrative support, or customer service, ideally with direct client or member interaction
• Demonstrates strong interpersonal skills and the ability to engage confidently with clients, members, and cross-functional partners
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, changing environment
• Proficiency in Google Workspace and working knowledge of collaboration/design tools (e.g., Canva) and task/project management platforms
• Ability to work independently and manage shifting priorities in a fast-paced environment
• Willingness to learn health and insurance concepts
• Strong written and verbal communication skills
• Physically able to lift up to 50 lbs
• Requires standing, walking and sitting for extended periods of time
• Requires corrected vision, hearing and speech within normal ranges
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Desirable

• The Engagement Coordinator is an essential entry-level position in the Client Success team, responsible for executing high-quality, tactical support across client-facing events, engagement initiatives, and member outreach
• Plan, coordinate, and oversee logistics for client and member events, including webinars, health fairs, open enrollment fairs, and clinical events, with responsibility for ensuring alignment with client objectives and successful outcomes
• Manage event communications, tracking, and preparation of marketing or educational materials
• Serve as the onsite engagement lead, guiding members through registration, appointment setup, platform navigation, and education, while independently resolving issues and representing Crossover Health as the primary client-facing resource
• Coordinate and manage engagement calendars, ensuring proactive alignment of activities across clients and events, and exercising judgment in prioritization and resource allocation
• Support outbound engagement efforts including proactive outreach, text campaigns, and other member outreach efforts as assigned
• Assist in internal documentation, stakeholder communications, and basic reporting from events
• Performs other duties as assigned