Business Operations Manager, Trustpair

• A Master’s degree from an engineering or business school, or an equivalent relevant program
• At least 5 years of experience in structured and multidisciplinary business environments, including experience in a rigorous setting such as management or strategy consulting, M&A, investment banking, venture capital, private equity, or a Chief of Staff position
• Hands-on startup or scale-up experience, with comfort navigating changing priorities
• Proven ability to lead complex, cross-functional projects end to end with autonomy
• Structured problem-solving skills: clarify ambiguity, prioritize, analyze data, and implement sustainable solutions
• Advanced Excel or Google Sheets skills, including quantitative modeling, plus familiarity with BI tools such as Looker, Metabase, or Tableau
• Ability to create executive-level presentations and documentation that simplify complexity and clarify next steps
• Proven use of AI to improve workflows, decisions, or business outcomes, with a strong interest in agentic AI
• Professional fluency in written and spoken English
• Excellent organization, prioritization, rigor, and attention to detail
• A proactive, results-driven approach, from problem identification to implementation
• A collaborative, low-ego, feedback-friendly style

Desirable

• Trustpair is hiring a Business Operations Manager for AI & Strategic Projects to join our Business Operations team and help scale our global operations
• Reporting to the COO, you will work across all departments to turn complex challenges into practical systems, projects, and decisions. Your focus will be:
• 40%: internal AI roadmap
• 40%: strategic, cross-functional projects
• 20%: critical company-wide processes
• This senior individual-contributor role offers broad autonomy and suits someone who brings structure to complexity, moves from diagnosis to implementation, and makes agentic AI practical, secure, and measurable
• This Paris-based hybrid role requires around 2 office days per week, with an ideal start date of January 2027
• Turn Trustpair’s AI ambitions into secure, high-value use cases adopted across teams
• Lead strategic projects that remove friction, close operational gaps, and support growth
• Strengthen company-wide processes for risk, certifications, knowledge, onboarding, and internal tools
• Deliver Trustpair’s internal AI roadmap (40%):
• Partner with business teams to identify, prioritize, and deliver agentic AI use cases based on their expected impact and feasibility
• Evaluate, select, and deploy the most relevant AI tools at company level,
• Establish clear frameworks for the responsible use of AI, with particular attention to data privacy, security, and risk management
• Design and facilitate practical company-wide training to help teammates integrate AI into their daily work
• Track adoption and business impact across areas such as productivity, quality, revenue, and retention
• Facilitate internal AI governance through roadmaps, dedicated forums, KPIs, and regular portfolio reviews
• Lead strategic, cross-functional projects (40%)
• Own high-priority projects end to end, from problem framing and analysis to stakeholder alignment and implementation
• Optimize cross-team processes and redesign operating models for scale
• Bridge temporary gaps across strategic functions
• Support strategy and governance through masterplans, decision forums, and follow-up
• Lead business-tool selection and deployment, from needs assessment to rollout
• Assess operational risks and drive practical improvements
• Own critical company-wide processes (20%):
• Coordinate certifications and renewals
• Strengthen risk management through incident monitoring, corrective actions, and clear ownership
• Improve knowledge management and company-wide onboarding
• Oversee internal tools, including access, budgets, privacy, vendors, and costs

• We usually respond within three days
• First call with Morgan, Talent Acquisition Specialist — 30 mins, virtual
• Experience interview with Cyrille, COO — 60 mins, virtual
• Case study interview with Cyrille & Michaël, Business Operations Manager — 60 mins, onsite
• Coffee fit with 2 future colleagues — 30 mins, onsite / virtual
• Cofounders interview with Alexandre — 45 mins, onsite / virtual