Inside Sales Representative, Wolters Kluwer

Core Accounts

Salary not provided

Junior and Mid level

Berlin

Remote from Germany

AI-powered solutions for professionals

Open for applications

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Open for applications

Salary not provided

Junior and Mid level

Berlin

Remote from Germany

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.

Job

Company

Role

Who you are

You bring extensive knowledge and expertise in managing sales activities
Communication: Strong verbal and written communication skills in German and English
Customer Service/Account Management: Understanding of principles and practices for effective customer service and account management
Product Knowledge: Familiarity with the organization's products or and services
Sales Strategy: Strong value-based, consultative selling strategy
CRM Software: Proficient use of Customer Relationship Management tools
Problem-Solving: Capability to understand and resolve complex customer issues
Organization: Strong organizational and time-management skills
Analytical Skills: Basic analytics for tracking performance and metrics
Resourcefulness: Completes operational and administrative work with minimal supervision
Product Knowledge: Familiarity with the organization's or similar industry-like products and services is of advantage

What the job involves

As an Inside Sales Representative (m/f/d), you will manage a book of existing business comprised of accounts up to $15k
You will be expected to uncover upsell opportunities, through qualifying customer needs and intent
You will serve as a key resource within the sales team, focusing on executing and problem-solving to improve sales processes and outcomes
Identify and develop new business opportunities for our core offerings
Handle outbound sales, product renewals and upsell
Process and manage high-impact customer orders
Maintain and update detailed and accurate customer records including meeting and e-mail activity
Follow up on leads and convert them into sales
Record, analyze, and report on sales activities and trends
Develop and present comprehensive sales quotes and proposals
Manage customer accounts and ensure their satisfaction
Collaborate with multiple departments to close deals
Implement strategic sales initiatives
Manage large quantity of smaller accounts
5% - 10% of in-territory-travel may be required plus one optional international trip to Sales Meeting

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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