IT Administrator, ChargePoint
$90-120k
5 days a week in office (Campbell, CA)
EV charging solutions
Be an early applicant
EV charging solutions
1001+ employees
Be an early applicant
$90-120k
5 days a week in office (Campbell, CA)
1001+ employees
Company mission
To offer the best electric vehicle charging experience for everyone involved in the shift to electric mobility.
Role
Who you are
- Key skills include customer service commitment, decision-making, troubleshooting, communication, multitasking, and project management, supported by technical expertise in MS Windows, MacOS, SaaS applications, Microsoft 365, JIRA, mobile device management, and asset tracking tools
- The role requires a minimum of 5 years of experience in enterprise IT and a relevant bachelor's degree
- Bachelor’s degree in Computer Engineering, Information Technology, or related field/training
- 5+ years of experience working in an enterprise‑level IT environment
- Proficiency in supporting Windows, macOS, Linux, Okta, and other SaaS applications
- Hands‑on experience with Microsoft Office 365 and the Office Suite
- Experience working with JIRA and Confluence
- Familiarity with Mobile Device Management (MDM) technologies such as Kandji, Intune, or JumpCloud
- Experience using asset management platforms such as FreshService
- Preferably 3+ years of experience in setting up AV for townhalls and all-hands, specifically mixing for in-person & virtual on a digital audio console (Midas, Soundcraft, Allen & Heath)
- Understanding of Crestron devices/control systems
- Strong commitment to delivering high‑quality customer service and IT support
- Confident decision‑maker with a demonstrated ability to drive issues through resolution
- Excellent troubleshooting skills, resourcefulness, and the ability to work independently when needed
- Strong verbal and written communication skills
- Ability to effectively manage multiple priorities and workflows to meet required goals
- Demonstrates focus, organization, and follow‑through in completing work objectives
- Possesses technical and professional expertise, applying knowledge to resolve complex IT support issues
- Works collaboratively with team members to support shared initiatives and achieve common goals
- Holds high personal performance standards and takes responsibility for completing tasks and assignments
- Strong ability to manage projects, tasks, and day‑to‑day IT operational functions
What the job involves
- Reports To: IT Support Manager
- The IT Administrator reports to the IT Support Manager and is responsible for performing on-site and remote troubleshooting, collaborating with IT Operations, managing end-user workstations, responding to service requests, coordinating with vendors, and managing IT assets
- Perform on-site and remote analysis, diagnosis, and resolution of complex system issues for end users. Recommend and implement effective corrective solutions, including coordinating off-site repairs for remote users when necessary
- Collaborate closely with IT Operations team members to maintain the efficient operation of the organization’s computing environment
- Administer and resolve issues related to end‑user workstations, software, and networking as required
- Receive, triage, and respond to incoming service requests regarding system or application problems
- Coordinate with third‑party support providers and hardware vendors when needed to ensure timely issue resolution
- Support troubleshooting efforts for Microsoft 365 applications, including Outlook Webmail
- Assist with resolving issues involving OneDrive, SharePoint, Slack, Microsoft Teams, JIRA, and other business applications
- Manage IT assets, including inventory tracking, procurement, and asset updates in FreshService, and ensure compliance with company policies
- Setting up audio/video production environment for town halls, all-hands, and other events
- Producing smooth and seamless transitions on a broadcast switcher/scaler (BlackMagic, Analog Way, Barco, etc)
- Color grade and correct incoming SDI video feeds for ambient lighting conditions for broadcast
- Troubleshoot and deploy NDI / HDBaseT Video over IP senders/receivers in conference rooms
- Shoot primary & B-roll shots for video
- Edit video from video shoots
- Perform other related duties aligned with the scope and intent of the role
Our take
Electric vehicles are predicted to account for nearly 30% of new vehicle sales by 2025, which means the need for EV charging infrastructure is on the rise. ChargePoint supplies just such infrastructure, with hardware, software and mobile solutions for "every charging need".
Boasting the world’s largest EV charging network, the company also provides complimentary services for drivers, businesses and fleets. These include, for example, a mobile app for finding and paying for charging, and project management tools for making the switch to EVs.
Having already established a strong presence in the lucrative and expanding EV charging market, ChargePoint is well-positioned to support the electric mobility revolution. It serves a range of clients across North America and Europe, including Wells Fargo which it partnered to create financing solutions for EV infrastructure. November 2025 saw funds secured that will support its goal of reaching profitability in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 12 rounds)
Sep 2024
$19m
GRANT
Aug 2020
$127m
SERIES H
Total funding: $664.8m
Company benefits
- Outdoor activities - the Los Gatos Creek Trail is just steps from our campus; bring your bike or your running shoes, plus you can shower up after your workout
- Office Parties
- Bring-your-dog-to-work
- Full medical, dental, and vision coverage
- EV charging at work
- Snacks and beverages
Company HQ
Campbell, CA
Leadership
Dave Baxter
(Co-Founder & Fellow)Has held many senior management positions, including Vice President of Engineering at 3Com Corporation and Adept Technology
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 7 more jobs at ChargePoint