Senior Customer Success Manager, Mixmax
$140k
OTE
+ Equity
Sales engagement platform
Be an early applicant
Sales engagement platform
101-200 employees
Be an early applicant
$140k
OTE
+ Equity
101-200 employees
Company mission
To do the impossible with email, with powerful analytics, automations, enhancements and integrating with Gmail, Google Inbox and Salesforce.
Role
Who you are
- If you’re excited by the challenge of supporting hundreds of growing teams through proactive engagement, data-driven insights, and human connection, we want to hear from you
- 4+ years of experience in Customer Success, Account Management, or related roles in SaaS
- Proven track record managing SMB or mid-market portfolios at scale
- Strong understanding of SaaS metrics (NRR, churn, adoption, health scoring)
- Excellent communication — concise, warm, and customer-centric
- Analytical mindset with ability to interpret data and translate it into action
- Experience building and running success programs (automated journeys, QBRs, etc.)
- Experience handling renewals and pricing negotiations
- Familiarity with tools like HubSpot, Salesforce, Gainsight, or Vitally
- High ownership, self-direction, and comfort operating in a fast-moving, remote environment
- Passion for helping customers succeed and delivering measurable business outcomes
- Commercial Acumen – You understand renewals, pricing negotiations, upsell levers, and customer lifetime value
- Customer-Centric Thinking – You focus on customer outcomes and measure success by impact, not activity
- Data-Driven Decision Making – You interpret usage data and metrics to prioritize and act with precision
- Strategic Relationship Management – You build trust, anticipate needs, and drive long-term success
- Operational Efficiency – You balance personalization with scalable, automated engagement
- Clear Communication – You deliver complex messages simply, clearly, and empathetically
- Cross-Functional Collaboration – You work fluidly across Sales, Product, and Support to create customer value
- Continuous Improvement Mindset – You refine playbooks, tools, and processes to make Customer Success smarter every quarter
- AI Knowledge & Enablement
What the job involves
- We’re hiring a Senior Customer Success Manager to help our customers unlock the full value of Mixmax — driving adoption, retention, and growth across our key customers
- You’ll act as a trusted advisor to fast-moving sales and revenue teams, helping them automate workflows, improve productivity, and achieve measurable business outcomes
- You’ll operate with a founder’s mindset — owning outcomes, scaling success programs, and constantly improving how we deliver value
- This role reports directly to the VP of Customer Success and plays a key role in shaping how Mixmax supports, grows, and delights its customers at scale
- Manage a portfolio of key customers, ensuring adoption, retention, and satisfaction
- Act as a strategic advisor — helping customers automate workflows and measure ROI
- Monitor account health and usage data to identify and address risk early
- Design and execute scalable success campaigns to drive engagement at scale
- Lead both renewal and expansion conversations confidently and consultatively
- Partner with Support and Product to resolve issues and improve the user experience
- Surface insights from customer interactions to influence roadmap and priorities
- Continuously refine playbooks and processes to increase efficiency and impact
- In Your First 3 Months:
- Deeply understand Mixmax’s product, customer workflows, and success playbooks
- Take ownership of a segment of key customers, driving adoption and health
- Identify early churn risks and create action plans to stabilize accounts
- Deliver high-quality onboarding experiences and uncover expansion opportunities
- Build strong relationships with cross-functional partners in Sales, Product, and Support
- In Your First 6 Months:
- Consistently achieve retention and expansion goals across your portfolio
- Build scalable processes for engagement and renewal readiness
- Use data to identify customer patterns and inform proactive outreach
- Collaborate with Product to advocate for customer needs and feature feedback
- Contribute to Customer Success strategy, automation, and tooling improvements
Our take
MixMax is a platform looking to innovate for sales closers by freeing the workforce up from email-based busywork. Customer-facing work like sales typically requires multiple apps and platforms, task managers, and inefficient integrations. MixMax offers a streamlined service to help convene tasks like email tracking, scheduling, customer engagement, and lead-chasing on a single platform.
Email inefficiency is a key point of frustration for many employees - and a real timewaster. This has, however, attracted competition from startups and larger established organizations like Outreach and Streak.
With a founding team including members with experience in product-building at companies like Apple, Google, and Skype, and a 2023 integration with Salesforce, as well as new integrations with HubSpot, MixMax is well-armed to take on larger-scale competitors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2018
$10.4m
SERIES A
Apr 2015
$1.5m
SEED
Total funding: $11.9m
Company benefits
- Flexible PTO: We give you the flexibility to celebrate your local holidays, and we celebrate several holidays as a team
- Remote Work/Life Benefit: We support your well-being. Get up to $120/month (USD) or €110/month (EUR) reimbursed for internet, phone plans, gym memberships, and mental health services, so you stay connected, active, and balanced
- Home Workspace: We want our remote teammates to be set up for success, so we allow a one-time $500 (USD) reimbursement to get what you need for your home workspace
- Company Paid Holidays: We give you the flexibility to celebrate your local holidays, but we also celebrate several holidays as a team. We leave you to customize your holidays with your manager
- Paid Parental Leave: our children are important. Enjoy up to 16 weeks of paid leave for birthing parents and 8 weeks of paid leave for non-birthing parents
- Company-Wide Connection: Our virtual games, 1:1 coffee hangouts, and weekly all-hands keep the company culture connected and thriving within our 100% remote work structure
- Stock Options: Be part of something bigger. Our stock option program gives you the potential to share in our future growth and achievements
- Long/Short Term Disability: Get a portion of your salary covered if you become disabled and cannot work while employed with us
- 401(k) Plans: We care about your future. Get access to a variety of retirement options
- Health & Wellness: Mixmax offers comprehensive medical, vision, and dental insurance with flexible savings account options
Company HQ
South Beach, San Francisco, CA
Leadership
Olof Mathé
(Co-Founder & CEO)Founder & Developer of Priceprovider. Co-founder & Developer of Grannar.na. Was a Consultant with McKinsey & Co. Co-founder & Developer of Cribswapper. Was Product Manager of Skype. Was Product Manager of Inkling. Co-founder & Artist at Art Hack Day.
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