Customer Success Manager, OpenGov
$95-115k
OTE
25-30% travel required
Cloud ERP software for the public sector
Posted today
Cloud ERP software for the public sector
501-1000 employees
Posted today
$95-115k
OTE
25-30% travel required
501-1000 employees
Company mission
To power more effective and accountable government.
Role
Who you are
- Bachelor's degree in Business Administration or a related field is required; government experience is preferred
- Minimum of 3 years in customer success, account management or a related role within the SaaS Industry
- Proven track record of managing customer relationships, driving customer satisfaction and retention, and achieving revenue growth targets
- Excellent communication, presentation, and interpersonal skills, with the ability to build collaborative relationships
- Strategic thinker with a customer-centric approach and a passion for delivering exceptional customer experiences
- Demonstrated ability to thrive in a fast-paced, dynamic environment while effectively managing multiple priorities
- Proficiency in CRM software (e.g., Salesforce, Gainsight, Gong) and other customer success tools
- Willingness and ability to travel when required (25-30%)
What the job involves
- As a Customer Success Manager III (CSM III) at OpenGov, you will play a critical role in ensuring the success and satisfaction of our customers. You will work closely with customers to understand their unique goals, challenges, workflows, and drive product adoption
- In this role, you will leverage your expertise in influencing key decision-makers and navigating complex process changes to effectively position OpenGov solutions and industry best practices. Your ultimate goal is to help customers realize maximum value from our platform, fostering long-term relationships and business growth
- Develop and execute comprehensive customer success strategies, aligning with company goals and objectives to drive customer adoption, retention, and expansion
- Cultivate and maintain strong relationships with executive-level stakeholders within customer organizations, serving as their trusted advisor and ensuring high customer retention
- Drive the development and delivery of high-impact customer success initiatives, such as business reviews, strategic account planning, and customer engagement programs such as user groups
- Collaborate cross-functionally within Customer Success, Sales, Product Management, and Support teams to address customer needs, resolve issues, and drive continuous improvement
- Analyze customer data, feedback, and usage metrics to identify trends, opportunities, and areas for improvement, providing actionable insights to customers and internal teams
- Stay abreast of industry trends, best practices, and competitor offerings, providing insights and recommendations to inform strategic decision-making and drive customer success
- Continuously assess and optimize customer success processes, workflows, and tools to enhance efficiency, scalability, and effectiveness
Our take
As the world digitizes, governments must innovate their operations in order to deliver the highest standard of service. OpenGov offers cloud software products to help governments manage performance, improve budgeting, and visualize operational intelligence, as well as providing comprehensive open data.
OpenGov is the leader in local government software. Its cloud-based products, which aided a number of public agencies through the pandemic, include citizen services, procurement, budgeting and planning capabilities - made comprehensive by a series of strategic acquisitions. The company's coherent and integrated software solution significantly reduces the stress on government systems, allowing them to work smarter and better for their citizens.
OpenGov serves over 1,600 governments across the US, and continues to secure new clients. It also has made several partnerships towards improving its range of services which will enable it to remain a powerful tool for governments wishing to digitally transform.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$50m
LATE VC
Oct 2021
$50m
LATE VC
Total funding: $228m
Company benefits
- Work from anywhere
- Unlimited vacation
- Mission-driven colleagues
- World-class healthcare
- Professional development
Company HQ
Trinidad, San Jose, CA
Leadership
Zachary Bookman
(CEO)Prior to co-founding OpenGov, was a Principal for Formation 8 and a Special Advisor with ISAF in Afghanistan, focusing on rule of law and governance.
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