Principal DevOps Engineer, ServiceNow
Core Infrastructure & Cloud Platform Engineering
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Demonstrated ability to influence decision-making with stakeholders up to executive levels
- Proven experience defining technical strategy and roadmaps for infrastructure teams
- Strong track record of building and presenting compelling technical visions to senior leadership
- Ability to understand business context and translate it into appropriate technical solutions and priorities
- Professional software development experience, preferably including Golang, with other languages also welcome. Experience in developing custom controllers and APIs is a strong advantage
- Familiar with open source community engagement and ideally experience with contributing code upstream
- Deep technical expertise with solid foundational knowledge of Linux and systems engineering
- Extensive professional experience designing, deploying, and managing cloud infrastructure using the Kubernetes ecosystem
- Strong understanding of virtualisation and containerisation technologies
- Comprehensive knowledge of cloud-native offerings from major cloud vendors (AWS, GCP, Azure) for compute, storage, and networking
- Experience automating cloud infrastructure via APIs and infrastructure-as-code practices
- Deep understanding of CNCF ecosystem and cloud-native architecture patterns
- Familiarity with best practices for building CI/CD pipelines for infrastructure automation, including unit testing, integration testing, and staged rollouts
- Experience working with open source IaaS and CNCF products and tooling at enterprise scale
- Strong understanding of networking technologies and protocols including load balancing, application gateways, TLS encryption and key management, DNS, access controls, and proxy configuration
- Familiarity with infrastructure security best practices and tooling, including encryption, hardening, RBAC design, vulnerability management, and patching strategies
- Curious and enthusiastic about developments in CNCF, cloud-native, and infrastructure domains
- Demonstrated commitment to continuous improvement of technical skills
- Deep understanding of how AI technologies can be used to improve infrastructure automation
- Innovative approach to using and exploring AI technologies and tooling
- Awareness of rapid industry developments in AI technology
- Highly collaborative working style with ability to build strong relationships across technical leadership
- Proven ability to foster collaboration and innovation across organisational boundaries
- Skilled in anticipating opportunities and challenges through effective stakeholder engagement
- Enthusiastic and passionate about delivering scalable, self-service, resilient cloud infrastructure
- Collaboration & Influence
What the job involves
- We are seeking a highly collaborative Principal DevOps Engineer to join our Systems Engineering team at ServiceNow
- In this technical leadership role, you will architect infrastructure solutions, define technical strategy, and drive innovation across our core systems and infrastructure, with particular emphasis on virtualisation, containerisation, and cloud-native technologies
- As a Principal DevOps Engineer, you will work at the intersection of technical excellence and business strategy, partnering with stakeholders across the organisation to deliver scalable, performant, and resilient cloud infrastructure solutions
- You will coach and advise engineers at all levels whilst building strong relationships with technical leadership peers to foster collaboration and innovation
- This is an opportunity to shape the future of infrastructure at a leading enterprise software company, working with modern cloud-native tooling and open-source technologies at scale
- Architect infrastructure solutions across virtualization, containerisation, and cloud-native platforms, with deep focus on Kubernetes ecosystem design and deployment in hybrid environments
- Define technical strategy and roadmaps for the team, aligning infrastructure initiatives with business objectives and priorities to define elegant solutions
- Partner with internal stakeholders on cross-team technology initiatives, influencing decision-making up to executive levels
- Coach and advise DevOps engineers at all levels, supporting the growth of engineering capability across the team
- Present technical strategies and proposals to senior leadership with clarity and conviction
- Support the management team in establishing technical and product roadmaps aligned with organisational goals
- Apply architectural understanding to high-level design proposals, iterating for improved performance, resilience, scalability, and security
- Foster continuous innovation by staying current with cloud-native and AI technology developments
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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