Director of Commercial Insights, Abridge
$140-180k
Offers Equity
Powering deeper understanding in healthcare through purpose-built AI
Job no longer available
Powering deeper understanding in healthcare through purpose-built AI
101-200 employees
Job no longer available
$140-180k
Offers Equity
101-200 employees
Company mission
To power a deeper understanding in healthcare.
Role
Who you are
- 7+ years of experience in commercial/customer insights, user research, or related field, preferably in a B2B SaaS environment
- Proven track record of using customer insights to influence product and business strategy decisions
- Strong quantitative and qualitative research skills with expertise in survey design, user interviews, etc
- Ability to synthesize complex data into clear, actionable insights and recommendations
- Excellent communication and storytelling abilities to convey insights in a compelling manner
- Experience building and leading high-performing research teams
- Proficiency with customer insights tools and analytics platforms
What the job involves
- We are seeking a strategic and analytical Director of Commercial Insights to refine and enhance our go-to-market strategy and customer experience at Abridge
- In this role, you will collect and develop methods to evaluate our customers and prospects using qualitative and quantitative approaches
- Your work will focus on increasing message resonance, improving customer health, and optimizing customer outcomes
- You will be responsible for building a world-class, next-generation Commercial Insights organization from the ground up
- Working cross-functionally, you’ll help us validate or correct our assumptions about market opportunities and segmentation, inform our product roadmap, and improve our commercial experience
- Data Mining + Strategic Analysis: Collect and analyze data from various sources (surveys, NPS/CSAT, CRM, Recorded Calls on Attention, product feedback, etc.) to inform go-to-market strategies and customer experience
- Validate & Refine GTM Strategies: Leverage data from across the organization to challenge and correct assumptions, and ensure our messaging resonates with the market
- Market Intelligence: Analyze macroeconomic trends, industry innovations, competitor activities, and regulatory changes to refine our market approach. Ensure our offerings align with customer needs, market demands, and contextualized competitive trends
- Amplify the Customer Voice: Synthesize and amplify customer feedback and verbatims in collaboration with product, marketing, clinical success, and enablement teams to infuse the customer’s voice throughout the company
- Improve Customer Health: Standardize and optimize customer touchpoints, including QBRs and business reviews, to deepen customer understanding. Ensure customer touchpoints are in service of helping customers achieve their goals
- Deliver Actionable Insights: Develop and deliver insightful reports and presentations that communicate complex data clearly and effectively across the organization. Partner with Marketing to package our insights for broader customer engagement and continue to position Abridge as the primary thought leader in Ambient AI
Our take
Summarising key elements of healthcare conversations is crucial for both physicians and patients. Medical scribes, though effective, are costly, and the healthcare system faces funding and staffing crises. This has created a demand for more efficient notetaking solutions.
This is where Abridge comes in; it has developed a HIPAA-compliant AI platform that transcribes, structures, summarises, and provides insights from audio or transcripts of medical conversations. It claims to work across all specialities and offers patient-friendly summaries in easy-to-understand language.
Abridge aims to alleviate pressure on the healthcare system from the patient's perspective, a unique approach among healthtech startups. While companies like Inovia, DOUB, and DeepScribe focus on assisting physicians with medical transcription AI, they lack Abridge's patient-centric features, which are valuable in enhancing the patient experience. Its unique focus, then, is part of the reason why it enjoyed two impressive rounds of funding in 2025 alone.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
May 2025
$300m
SERIES E
Feb 2025
$250m
SERIES D
Total funding: $757.5m
Company benefits
- Unlimited PTO, plus 12 national holidays
- 16 weeks paid parental leave, for all employees
- Flexible working hours — we care more about what you accomplish than what specific hours you’re working
- Remote work environment
- Equity for all new employees
- Generous equipment budget for your home office setup ($1600)
- Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup
Company HQ
SoMa, San Francisco, CA
Leadership
Shivdev Rao
(CEO)Alongside their work as a practising Cardiologist at the University of Pittsburgh Medical Center, they also served as Physician Advisor in Residence and ultimately EVP at UPMC Enterprises; co-founded DocDok; and worked as a co-architect on a healthcare project at the Kauffman Foundation.
Sandeep Konam
(CTO)Completed an MS in Robotics at Carnegie Mellon, then served as Senior Product Manager at UPMC Enterprises. Has delivered guest lectures at Carnegie Mellon, Stanford, and the University of Pittsburgh.
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