Customer Program Manager, Botify
+ quarterly bonus structure and ISO share options
Enterprise SEO platform
Job no longer available
Enterprise SEO platform
201-500 employees
Job no longer available
+ quarterly bonus structure and ISO share options
201-500 employees
Company mission
To make organic search the most impactful channel for every business.
Role
Who you are
- Creative problem-solver
- Autonomous and independent
- Works well under pressure and in ambiguous situations
- Strong technical acumen
- 4+ years of experience in client facing roles with a focus in Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles (preferably in a B2B SaaS environment)
- Significant customer-facing experience leading enterprise customers through business or technology transformations, with large account/project management experience
- Experience working with complex enterprise software solutions
- Proven ability to facilitate and contribute to complex technical discussions
- Interest in SEO; previous experience in the industry is a plus
What the job involves
- As a member of Botify’s Professional Services Organisation, the Customer Program Manager plays a crucial role in facilitating collaboration between Botify and its most strategic clients
- They are instrumental in ensuring the seamless execution of multi-threaded implementation and services programs on the Botify platform
- Customer Program Managers act as the linchpin connecting key stakeholders and initiatives, providing both structure and direction within client relationships and internally
- Maintain a portfolio of strategic customers, partnering closely with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders
- Identify key performance indicators (KPIs) and develop Success and Engagement plans to accelerate adoption and guide clients towards desired outcomes
- Oversee and project manage product implementations for both new strategic customers and existing clients expanding their Botify product scope
- Regularly monitor and provide updates on client health and adoption to expand engagements and identify opportunities for maximising value from Botify
- Monitor platform functionality and integrations for customers, coordinating technical work with Botify's support team and professional services resources when necessary
- Coordinate and lead complex technical discussions in collaboration with Botify support or engineering team resources
- Develop and deliver content for client-facing sessions and executive business reviews (both remote and on-site) in partnership with Account Managers and SEO Success Managers
- Partner with Account Managers to identify and execute growth strategies
- Assist in building and implementing internal processes to enhance efficiency in service delivery
Salary benchmarks
Our take
Search engine optimization (SEO) is becoming increasingly vital to businesses, but it can be a difficult process without the right tools. Botify solves this problem with its SEO platform.
Botify's platform helps companies ensure that their content is more visible and easier to find with a suite of analytics and business intelligence tools. This can unlock enormous value for businesses, which explains why Botify is now trusted by the likes of L’Oréal, Marriott and Groupon.
Botify has raised a substantial amount of investment capital over the years, which it has been investing in expansion efforts and product development. Most recently it has unveiled its Botify Activation tool which analyses how websites are seen by search engines, allowing customers to understand exactly what changes to make to improve their marketing. Developments like these are likely to be well received by Botify's clients and lead to further growth going forward.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2021
$55m
SERIES C
Feb 2019
$20m
SERIES B
Total funding: $82.6m
Company benefits
- Flexible Remote Policy & Working Hours
- Personal development budget, buddy programme, Lunch & Learns, career coaching with Bravely, office library
- Fun office culture & team events (global summit, team lunches, afterwork socials, etc.)
- Annual travel stipend to work from our offices in Paris, London, New York, Seattle, Singapore, Tokyo and Sydney
- Employee referral programme
- Fertility and adoption assistance
- ClassPass subscription
- ISO share options
- Unlimited paid annual leave (as well as paid birthday off, time off to support a charity, pawternity leave)
- Enhanced parental leave
- Private health cover with Vitality (including medical, dental, mental health and travel insurance)
- Workplace pension scheme with Penfold
- Cyclescheme and train ticket loan
Company HQ
World Trade Center, New York, NY
Leadership
Adrien Menard
(Co-Founder & CEO)Previously worked as a Product Manager at Cellfish Media, before working in development at TF1. They were also Head of Sales at IProspect France.
Stan Chauvin
(Co-Founder)Served as a Partner at @position for 12 years.
Thomas Grange
(Co-Founder & CIO)Previously founded Ados.fr, and worked as CIO of Doctissimo. Co-founded Ulule.
Share this job