Customer Relations Specialist, Whoosh
$60-70k
+ Equity
More information about location
Golf club operations software
Job no longer available
Golf club operations software
21-100 employees
Job no longer available
$60-70k
+ Equity
More information about location
21-100 employees
Company mission
Whoosh's mission is to develop modern club operations software to help private clubs manage everything from the course to the clubhouse.
Role
Who you are
- Bachelor's degree in a relevant field or equivalent practical experience
- 3 years of experience in a Customer Success, Customer Support, or Account Management related role; private club industry knowledge is a plus
- Experience understanding our customers wants and needs, setting expectations and providing feedback to our product team
- Ability to work effectively with cross-functional teams and all levels of management, internally and externally
- Familiar with a Customer Ticketing System; Hubspot CRM & Service Pro experience is a plus
- Ability to work in a fast paced environment and adapt to changes
- Corporate Athlete - we are looking for a self-starter who can wear a lot of hats and works creatively and collaboratively to get the job done
- People & Hospitality-Oriented - enjoys interacting with people, working on new projects and is a consummate hospitality professional
- Process Orientated - enjoys creating playbooks and documenting processes
- Technology Savvy - you embrace new technologies and are not afraid to dig in
- Enjoys Golf - We talk about and are around the game all day, every day
What the job involves
- We are seeking a skilled and dedicated Client Relations Specialist to join our dynamic Customer Success team
- This member of the team will play a critical role in both a support and account management function as the main point of contact for our clubs after initial onboarding
- This role serves as the first line of defense supporting customers
- You will be responsible for troubleshooting customer issues, assisting in implementation work, serving as an advocate for our clubs and meeting with existing customers several times a year to gauge and improve customer satisfaction
- As a member of the Customer Success team, you will collaborate closely with various internal teams, including Product, Engineering, Sales, and Operations
- Develop strong and trusted relationships with customers using a proactive approach that ensures the needs of our customer are met
- Provide ongoing app support, troubleshooting, and basic implementation assistance for clubs
- Schedule regular meetings with customers to ensure they are satisfied and supported
- May include initial and ongoing training, check in calls, and end of season/start of season planning calls
- Track and manage customer satisfaction by creating internal reporting around the overall health of existing customers
- Collect feedback from clubs to prioritize features and understand workflows that are essential to club operations
- Coordinate learnings with the Product Team to assist in product roadmap decisions
- Collect bugs/support related issues, help troubleshoot, and escalate to the Engineering and Product Team accordingly
- Identify upsell opportunities, in coordination with the Sales Team
- Assist Product and Marketing Teams in developing marketing materials and proposals
- Collaborate with various internal departments to ensure they fulfill all customer requests
Our take
The success of golf clubs relies on the management of memberships, courses, and business operations, areas that are currently managed on legacy software platforms. However, existing solutions have failed to keep up with the evolving needs of the industry, and this results in inefficient business workflows and unsatisfactory member experiences.
Whoosh provides a golf club operations software platform, providing businesses with cloud-based tablet-centric software systems to allow staff members to manage golf courses and member experiences in real-time, away from indoor counters. The platform also provides staff-to-staff and staff-to-member communication tools, streamlined business workflow tools, and the resources required to personalise every member's experience.
Whilst golf club operational management platforms are nothing new, Whoosh has recognised how indoor counter-based systems isolate staff from their customers, providing a fully remote system to allow employees to be more present in the members’ experiences. The company also claims that, through optimising workflows and personalising membership experiences, it can help businesses retain their members and scale their revenue. 2024's Series A round will accelerate Whoosh's product development and growth.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jun 2024
$10.3m
SERIES A
Feb 2022
$6m
EARLY VC
Total funding: $16.3m
Company benefits
- A fully remote working environment
- Significant equity in a high growth start-up
- Unlimited paid time off to relax and recharge
- Comprehensive health and dental benefits
- Professional development opportunities to support your learning & growth
- Paid parental leave and lots more
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Disability insurance
- Flexible spending account
- 401K
- Paid time off
Company HQ
Tamalpais-Homestead Valley, CA
Leadership
Colin Read
(Co-Founder & CEO)Experience as Co-founder and Vice President of Business & Corporate Development for ECOtality from 2006 to 2013. Vice President of Business Development for Reserve from 2014 to 2018 and for Common Networks from 2019 to 2020.
Scott Peper
(Co-Founder & CTO)Consulting Software Engineer for Homepolish from 2017 to 2019 and for Jetty in 2019. Experience as Lead Engineer of Great Jones.
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