Director of Account Management, Weights & Biases

• 10+ years of experience in SaaS sales, account management, or related roles selling to technical audiences, with at least 3+ years in a leadership capacity
• Prior experience leading go-to-market initiatives with new product lines and achieving revenue goals in a multi-product organization
• Proven track record of driving account growth and managing large, complex client portfolios of at least $20M ARR
• Strong leadership skills with experience building and scaling high-performing teams
• Excellent interpersonal, communication, and customer negotiation skills

Desirable

• We are seeking an experienced Director of Account Management to lead a high-performing team responsible for managing the full customer lifecycle for enterprise and digital native accounts
• In this role, you will own the full cycle sales strategy to capture ARR expansion and upsell in our customer base and ensure renewals of existing ARR
• This role involves strategic leadership, operational excellence, and direct collaboration with sales, product, and field engineering teams to maximize revenue expansion and retention
• Lead the Account Management team by design and executing sales strategies to deliver customer ARR growth from new W&B products released
• Retain and grow ARR from our existing offerings utilized by current enterprise and digital native accounts
• Monitor and improve performance across key metrics, including GDR, NDR, Customer NPS, and product utilization
• Meet quarterly and annual revenue objectives for your team’s customer portfolio
• Gain a comprehensive understanding of customers under management and unlock deeper value realization with W&B’s products, services, and support offerings
• Develop new and strengthen existing customer relationships with key stakeholders in accounts to drive revenue outcomes and reference-ability
• Address escalations with urgency and provide solutions that secure individual customer outcomes as well as wider impact across the customer base
• Provide thought leadership and insights to help shape the future of the company’s account management approach
• Hire, onboard, develop, and retain high performing Account Managers
• Partner with GTM, Product, and Engineering teams to align on customer feedback and inform company priorities