Director of Implementation, Ujet
+ Stock Options
AI-powered contact center solutions
Open for applications
AI-powered contact center solutions
201-500 employees
Open for applications
+ Stock Options
201-500 employees
Company mission
To enable exceptional customer experiences and business growth for customer contact centres.
Role
Who you are
- Bachelor’s Degree from an accredited college or university, or equivalent work experience
- Extensive leadership experience working with large teams
- 5-8 years experience conducting technical deployments for medium/large enterprise level companies, with preference toward SaaS technologies
- Build strong working relationships with both internal and external stakeholders
- Occasional business travel may be involved
- Exceptional communication skills – written, verbal, presentation and interpersonal
- Collaborative team player
- Excellent planning, organizational and time management skills
- Familiarity with industry CRMs preferred, such as Salesforce, Kustomer, Zendesk, MS Dynamics, and Hubspot
- Moderate experience utilizing Project Management tools/software
- Technical writing and PowerPoint/Google Slides experience a plus
What the job involves
- The Director of Implementation will work closely with their counterpart and the SVP Professional Services to lead the Implementation team across customers.
- They are responsible for project management, team management and quality of customer focused delivery to ensure each engagement is timely and satisfactory
- Senior-level, highly visible role that functions as a critical link between our customers, alliance partners and UJET to oversee the execution and consistent delivery of UJET implementations
- Manage a team of implementation consultants providing coaching, mentoring and feedback to team members on a daily basis to maximize productivity and quality of service
- Communicate with customer key stakeholders (executives, governance boards, etc) to ensure project is aligned with their goals
- Ensure a high quality level of service is delivered consistently, proactively managing customer expectations and overseeing customer communications throughout an implementation
- Establish quality performance metrics to drive and measure continual improvement
- Contribute to the evolution of UJET’s Professional Services through the development and maintenance of service offerings, best practices, and project management methodologies
- Partner effectively with our Customer Success, Support, Data, Product, and Engineering teams to facilitate the inclusion of the customer’s feature requests within the product
- Ownership and accountability for evolving and improving implementation methods and practices
- Create long- and/or short-term project plans, including setting targets for milestones for adherence to deliverable deadlines
- Reach a moderate level of proficiency with the UJET platform and keep up to date on contact center best practices, systems, and trends
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
It’s a precision use of generative AI capabilities, and the company has done well to hone in on specific concerns for its enterprise clients. Significant investment was awarded in 2024 and will be used to accelerate UJET’s capabilities in a market that is only set to become more attractive to investors.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Medical, dental, and vision plans with both employee and dependent coverage options
- Traditional and Roth 401 (k) plans
- Opportunity to earn UJET shares and stock options
- Maternity & paternity Leave - we offer all employees 12 weeks of paid maternity and paternity leave
- Unlimited PTO and flexible work hours
- Easily apply pre-tax funds to your commuter card for easy transportation to and from work
Company values
- Innovation - We relentlessly pursue advancements in AI and customer-centric technologies
- Customer Obsession - We put customers at the heart of every decision and interaction
- Security & Trust - We prioritize data security and ethical use of AI, without compromising insights
- Elegant UX - We design solutions and experiences that are intuitive and easy to use, with minimal time and effort
- Powerful Relationships - Our customers and partners are family - and we value them more than anything
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Anad Janefalkar
(Founder & Co-CEO)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(Co-CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
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