IT Engineer, Quince
$88-106k
More information about location
5 days a week in office (Palo Alto, CA )
Affordable luxury fashion and home goods brand
Be an early applicant
Affordable luxury fashion and home goods brand
201-500 employees
Be an early applicant
$88-106k
More information about location
5 days a week in office (Palo Alto, CA )
201-500 employees
Company mission
To create products of equal or greater quality than the leading luxury brands at a much lower price.
Role
Who you are
- The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
- 4–6 years of IT support experience
- Prior experience in a corporate or fast-paced startup environment supporting distributed teams
- (Preferred) Experience in retail, e-commerce, or technology industries
- Strong understanding of macOS and Windows operating systems
- Proficiency with Google Workspace, Okta, and Slack administration
- Experience supporting video conferencing systems such as Zoom and Google Meet
- Familiarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, ServiceNow)
- Hands-on experience or working knowledge of MDM tools like Jamf (for Mac) and JumpCloud (for Windows)
- Experience with directory and identity management platforms, especially JumpCloud
- Basic understanding of networking concepts — Wi-Fi troubleshooting, VPN, switches, and firewalls
- Awareness of data security and compliance standards (e.g., SOC2, ISO 27001)
- Excellent problem-solving and troubleshooting abilities
- Strong customer service orientation with effective communication skills
- Ability to prioritize tasks and manage multiple support requests simultaneously
- Detail-oriented with strong documentation habits
- Comfortable working independently and collaboratively across global teams
What the job involves
- At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo
- Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence
- If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince
- We are seeking a mid–senior level IT Support Technician based in San Francisco/Palo Alto to join our growing technology operations team. This role supports Quince’s IT infrastructure, ensuring smooth day-to-day operations for all employees
- This role requires being onsite in our Palo Alto and San Francisco offices five days a week and occasional travel to our Toronto office
- Manage employee onboarding and offboarding from an IT perspective — account setup, hardware configuration, and access provisioning
- Oversee IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals
- Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences
- Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.)
- Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues
- Maintain and document IT processes, inventory records, and access control logs in line with company standards
- Collaborate with the global IT and security teams to implement best practices and ensure data protection compliance
- Support office technology operations, including network troubleshooting, printer setup, and AV maintenance
- Assist in IT equipment audits, ensuring all company devices are accounted for and properly managed
Our take
The rise in fast fashion has brought widespread awareness of the alarming waste of resources and the significant environmental impact caused by the industry. Recognizing these concerns, Quince is looking to address these issues and offer a more sustainable alternative to consumers.
Quince is a direct-to-consumer brand that offers high-quality products at lower prices by cutting out the middleman. The company focuses on providing wardrobe staples and home goods, with an emphasis on minimalism, simplicity, and timeless designs.
Quince works directly with factories to produce inventory on a near-just-in-time basis. By eliminating unnecessary intermediaries, Quince can streamline the supply chain and reduce financial and environmental waste. This approach allows Quince to ship goods directly to consumers' doorsteps, minimizing transportation and warehousing costs and as a result, providing customers with a more efficient and sustainable shopping experience.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
58% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2025
$200m
LATE VC
Jan 2025
$120m
SERIES C
Total funding: $397m
Company HQ
SoMa, San Francisco, CA
Leadership
Sid Gupta
(CEO)Graduated from Stanford University with an MBA in Finance. Previously the Founder and CEO of Lolli and Pops as well as the Director of Strategy at TechTurn.
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