Lead IT Engineer, Quince

• The ideal candidate is proactive, detail-oriented, highly adaptable, and passionate about delivering exceptional internal support experiences
• This role requires a strong blend of technical expertise, vendor coordination, contract management, office infrastructure planning, and hands-on IT support
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• 6+ years of IT support, infrastructure, or workplace technology experience
• Prior experience supporting office expansions, relocations, or workplace infrastructure buildouts
• Experience with macOS and Windows operating systems, Google Workspace, Okta, Slack, and identity/access management administration
• Experience supporting and deploying video conferencing systems, specifically Zoom and Google Meet
• Familiarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, ServiceNow)
• Hands-on experience or working knowledge of MDM tools like Jamf and JumpCloud
• Strong understanding of office networking concepts including Wi-Fi deployments, VPNs, switches, structured cabling, and firewalls
• Hybrid role with onsite presence expected three days per week minimum in either the Palo Alto or San Francisco office
• Flexibility to travel between Bay Area office locations as needed to support business operations, team collaboration, and office expansion initiatives

Desirable

• At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo
• Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence
• If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince
• We are seeking a highly experienced Lead IT Engineer based in Palo Alto/San Francisco to join our growing technology operations team. This role will lead and support Quince’s North America office expansion and technology infrastructure initiatives, ensuring seamless day-to-day support and employee experience
• Lead office technology planning and deployment efforts for new and expanding office spaces, including Wi-Fi design, structured cabling, conference room technology, and AV systems
• Manage employee onboarding and offboarding from an IT perspective — account setup, hardware configuration, access provisioning, and device recovery
• Oversee IT asset lifecycle management, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals
• Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences across office locations
• Partner with office operations, vendors, contractors, and service providers to support office buildouts, infrastructure upgrades, and ongoing operational needs
• Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.)
• Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, networking, and connectivity issues
• Support office technology operations, including Wi-Fi troubleshooting, printer setup, conference room support, and AV maintenance
• Maintain and document IT processes, inventory records, office infrastructure documentation, and access control logs in line with company standards
• Collaborate closely with the global IT and security teams to implement operational best practices and support data protection initiatives
• Support contract and vendor management activities related to office technology services, infrastructure, and support operations
• Participate in business-hours on-call support rotations and respond to urgent operational issues as needed
• Contribute to continuous improvement projects, including process optimization, office technology enhancements, and automation opportunities

• Employment is contingent upon successful completion of a background check