GTM Enablement Manager, Ultimate
$119-179k
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
$119-179k
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- Proven experience in sales enablement, training and coaching
- Strong understanding of sales processes and methodologies
- Excellent communication and presentation skills
- Ability to collaborate effectively with cross-functional teams
- Highly organized and attentive to detail
- Ambitious and self-motivated
Desirable
- Experience working with, or implementing, a GTM Academy Program
- Job experience in enablement, coaching or training
- Bachelor's degree in business, marketing, or a related field, or equivalent experience
What the job involves
- Oversee the operational and administrative responsibilities of the Sales Academy
- Develop and maintain tracking systems for attendance, performance metrics, and certification progress
- Coordinate with trainers and guest speakers to schedule and organize learning sessions
- Manage the logistics for in-person and virtual training events, ensuring seamless execution
- Utilize our LMS to build out learning pathways
- Deliver live training sessions, workshops, and webinars designed to enhance the skills and knowledge of the sales team
- Ability to coach sales managers and reps, in the moment, which will require deep knowledge of our sales process and our role expectations
- Regularly assess the effectiveness of sales enablement initiatives and make data-driven recommendations for improvement - this will also entail tracking the participants and working with our larger team to provide visibility
- Stay updated on industry trends and sales techniques to ensure training content is relevant and effective
- Gather feedback from training participants to continuously improve the quality of training programs
- Work closely with sales leadership, product marketing, and other departments to ensure alignment on goals and strategies
- Foster a collaborative environment that encourages knowledge sharing and continuous improvement
- Prepare and present regular reports on the effectiveness of sales enablement efforts to senior management
- Act as the sales enablement lead for the global Digital Sales Account Executive team
- Develop and implement enablement initiatives to improve the efficiency and effectiveness of the sales team
- Provide ongoing support, including the creation and distribution of sales collateral, training materials, and best practices
- Monitor and report on the utilization and impact of enablement tools and resources
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job