Senior Manager of GTMA Analysis and Compliance, Twilio
$132.6-165.8k
Target Bonus Percentage 17,50% (When Applicable)
More information about location
Cloud communications software
Posted today
Cloud communications software
1001+ employees
Posted today
$132.6-165.8k
Target Bonus Percentage 17,50% (When Applicable)
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field
- 10+ years of experience in Program Management, Sales Operations, Business Operations, or Revenue Operations
- 5+ with a significant focus on sales automation or sales technology
- 5+ with a significant focus on people management
- Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment
- Highly analytical with a data-driven approach to problem-solving and decision-making
- Ability to think strategically and translate complex or ambiguous concepts into actionable plans
- Exceptional communication (written and verbal), presentation, and interpersonal skills, capable of influencing and engaging stakeholders at all levels
- Expertise in sales automation tools and platforms (e.g., Salesforce, Conga,Sales Engagement Platforms like Outreach/Salesloft etc.) is highly desirable. Experience with implementation or optimization of these systems is a strong plus
- Familiarity with productivity AI tools (NotebookLM, Gemini, Glean, Claude Cowork etc) , Business / data analysis tools
Desirable
- Past experience of being Manager of Managers
- Experience managing programs involving AI/ML integration into sales workflows
- Excellent project management skills (PMP or similar certification a plus) with experience in various project management methodologies (e.g., Agile)
- Familiarity with reporting and BI tools (e.g., Tableau, Power BI)
- Experience in a high-growth SaaS environment
- Salesforce certification(s)
What the job involves
- Join the team as Twilio’s next Sr Manager, GTMA Analysis & Compliance
- We are seeking an experienced Senior Manager to lead the GTMA System Analysts and Compliance team
- This role sits at the intersection of business analysis, Salesforce platform administration, GTM technology operations, data governance, and SOX compliance
- The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Quote-to-Cash and Lead-to-Revenue workflows
- This leader will partner closely with the Sales Operations, GTMA Product team, Internal Audit, and Engineering teams to improve business efficiency, Process mapping, and compliance maturity
- Lead and mentor a team of analysts with various degree Business analysis, Domain expertise, Data analysis, Salesforce admins and Salesforce Development skillsets, various degrees of seniority and globally located
- Build Vision, Strategy, OKRs and scalable operational frameworks including team best practices for the Analysis and Compliance team
- Run SOX Controls and Compliance as a product. Build champions in the team and Incorporate in in PDLC/ SDLC Cycle
- Influence senior leadership on GTM process standardization and transformation strategy
- Manage vendor relationships and external consultants when applicable
- Drive organizational readiness for AI-enabled GTM operations and automation
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
Share this job
View 78 more jobs at Twilio