Senior Integration Support Engineering Specialist, MeridianLink
$64.5-91.1k
Lending software provider
Be an early applicant
Lending software provider
501-1000 employees
Be an early applicant
$64.5-91.1k
501-1000 employees
Company mission
To be the most trusted financial services technology platform.
Role
Who you are
- You enjoy problem solving, and take pride when you find answers to help clients
- In addition, you’re capable of working with minimal supervision, coachable and willing to continually learn and improve, and work well in a team environment
- Bachelor’s degree with a 3.0+ GPA from an accredited college/university in a technical or business related field with programming exposure, OR 3 years of experience in a technical support role. Preferred
- Great organizational skills
Desirable
- Familiarity with a programming language (object-oriented preferred)
- Familiarity with web API and/or XML
- Prior experience in customer service
- Prior experience in the mortgage industry
- Ability to troubleshoot data flow processes, translation maps
What the job involves
- Your strong communication skills help you collaborate well with our business partners and clients to onboard new services, support existing services, and provide technical support related to integrations for clients on our software platform
- Your contributions help make our rapidly growing software platform the solution for all of our clients’ business needs
- Manage projects to onboard new services with business partners, including clients, vendor partners, and third-party developers
- Work with business partners as the primary contact to onboard their products & services via our integration APIs
- Work with our Strategic Partnership Manager to ensure that integration agreements are executed
- Host kick-off calls and web meetings with business partners as needed during the onboarding process
- Provide technical support (phone, email, and chat) to business partners during the onboarding process, and subsequently on a continuing basis as needed. This involves reading, stepping through the source code, and analyzing system communication in XML formats
- Develop and maintain framework integration guides, schemas, and other supporting documentation
- Work with system Product Design Engineers to become familiar with integrations and system behaviors
- Provide technical support regarding integrations to clients, internal staff, and sometimes, vendor partners
- Contribute to our Knowledgebase so our clients can self-serve when possible
- Create and maintain how-to guides for clients
- Create and maintain integration documentation for business partners, clients, and internal staff
- Work with other teams to investigate, design, implement, and/or execute to increase scalability of support in integrations
- Review and provide feedback to feature requirements and system designs
- Verify system changes affecting integrations
- Design then drive or implement test automation to prevent issues
- Find opportunities to document frequently occurring integration issues
Our take
MeridianLink provides modern software platforms for financial institutions and consumer reporting agencies. Specifically, it powers digital lending and account opening for the former and data verifications for the latter.
The company has been trusted for over 20 years and has remained adaptable and open to change with the industry, such as its recent addition of engagement features that offer new ways to help financial services drive growth, reach target audiences and adjust campaigns to meet business and customer needs. It has therefore maintained a number of impressive customers, from BankPlus and American United to FirstBank and TwinStar.
MeridianLink has proven hungry in recent years for acquisitions, having acquired StreetShares, TazWorks and Saylent within one year, and off the back of its 2021 IPO. Its efforts to expand its product offerings and customer base are a testament to its adaptable nature that has engendered a long-standing strong market position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company benefits
- Potential For Equity-Based Awards
- Insurance coverage (medical, dental, vision, life, and disability)
- Flexible paid time off
- Paid holidays
- 401(k) plan with company match
- Remote work
- All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time
Company HQ
Costa Mesa, CA
Leadership
Nicolaas Vlok
(CEO, not founder)Previously co-founded ad served as CEO for both TST and Idion Technology Holdings. Acted as President and CEO for Vision Solutions.
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