Customer Program Manager, SoSafe
Security awareness trainings
Job no longer available
Security awareness trainings
201-500 employees
Job no longer available
201-500 employees
Company mission
To strengthen self-defense in a digital and connected world. By putting people first and inventing impactful products, SoSafe helps its customers sustainably manage their human risk.
Role
Who you are
- We are looking for an analytical and customer-oriented team player who can execute on a new charter, test-and-learn, and deliver results
- 1 year + of experience in a customer-facing inside sales, customer success, BDR or Product Marketing role
- Diplomacy, tact, and poise when under pressure working through customer issues and escalations
- Solution-driven mindset, enjoying leveraging data to back hypotheses and deliver results
- Comfortable demonstrating product functionality (with training); ability to provide a comprehensive overview of key business use cases
- Self-motivated, proactive team player with innovative ideas to inspire customer growth, loyalty, and adoption
- German and English fluency
Desirable
- French or Dutch
- Project Management certifications (Prince2, PMI or equivalent)
What the job involves
- In this role, you will be creating different engagement models for our customer base, ensuring product adoption, scalable strategies that provide outstanding business value and user experiences
- You'll develop, manage, and execute scalable programs for our customers based on adoption, growth, and retention goals
- These programs may include user training, coordinating with product marketing and technical teams to deliver informational webinars, automating our CS process (i.e., lifecycle management, renewals, maturity model, etc.), and content curation
- You will leverage these programs to support your book of business which will focus on all SoSafe SMB and low-touch customers
- Scalability, repeatability, and reach will be the focus of your business
- The processes you develop and perfect will further benefit the rest of our Customer Success organization as their application will be honed to serve the Mid-Market and Enterprise customer base as well
- Prioritize your efforts amongst a larger book of business by focusing on retention, risk, and expansion opportunities
- Analyze data and identify common challenges, proactively suggest improvement to existing processes, and deliver best practices to customers to help deliver maximum value of our products
- Create, drive, and iterate 1: many programs and initiatives to implement 1 to many customer engagement strategies that can efficiently and effectively drive customer results at scale (e.g., email campaigns, office hours, targeted customer consultations)
- Partner with CSMs, AEs, Product, and Marketing to drive a 1:many experiences within the team’s book of business
- Build processes to maintain customer health at scale, using internal dashboards and metrics to identify and respond to risks or opportunities within your book of business (500 to 1000 accounts)
- Be a SoSafe operational champion and lead-by-example to ensure data hygiene in our internal CS Tool, Salesforce etc
Our take
Despite efforts to reduce cybercrime with increasingly secure systems and software, human error remains a chink in the security armour of many a business. SoSafe delivers training for workforces to become more adapt at acting securely, enabling companies to transform human vulnerability into a security asset.
SoSafe's trio of products - Teach, Transfer, and Act - together deliver a comprehensive system for training staff. This includes gamified micro-learning, phishing simulations, and a human risk and cyber security dashboard that enables users to identify and address potential threats before they take hold.
There are a number of other companies emerging to manage the human element in cybersecurity, but the ever-expanding market should offer room for SoSafe to grow despite this. Significant funding raised by the company will go towards furthering product development and accelerating global expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (1 round)
Jan 2022
$73m
SERIES B
Total funding: $73m
Company benefits
- Community: Weekly team-building meetings (in-person and virtual), and over 16 communities involved in sports, gaming, sustainability, trash TV, and more.
- Learning & Development: Development opportunities, feedback programs, leadership coaching, and training. Plus, free language courses and cyber security training.
- Comprehensive Onboarding: Every new Safey participates in our “Welcome Days”, a series of virtual and engaging technical and cultural sessions that help you understand SoSafe, how we are structured and how to succeed.
- State-of-the-art Tech: We equip our employees with only the best hardware and software, and regularly check in to see how we can improve our tooling.
- Flexibility: Safeys enjoy flexible remote work, though specific roles may require some time in the office.
- 33 vacation days.
- Offices in Cologne, Berlin, Munich, Amsterdam, London, Lisbon, or Paris.
- Support: We offer many means of support to give every Safey the possibility to receive help when needed – whether it is guidance during relocation, finding a spot in kindergarten for their children, or receiving help with mental health issues.
Company HQ
GE Ehrenfeld, Köln, Germany
Leadership
Niklas Hellemann
(CEO)Previously a Consultant with The Boston Consulting Group. Completed management internships at IBM and T-Mobile.
Felix Schürholz
(Managing Director)Director at Ehrenspace. Founded FeelX Software and Zeeno, and has experience as a Software Developer.
Lukas Schaefer
(Chief Operating Officer)Managing Director @ SoSafe and former Consultant at McKinsey with scale-up and growth experience. Skilled in Entrepreneurship, Management and Partnership Building.
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