Customer Support Engineer, Fivetran
CA$70.2-84.3k
More information about location
Data integration solutions
Be an early applicant
Data integration solutions
1001+ employees
Be an early applicant
CA$70.2-84.3k
More information about location
1001+ employees
Company mission
Fivetran's mission is to solve the hardest part of building a data-driven company: centralising all your data in one place.
Role
Who you are
- Total relevant work experience of 2+ years
- Strong Customer Advocacy skills over email and on video calls / screen-shares
- Excellent written and verbal communication skills in English
- Experience with troubleshooting APIs and understanding API documentation
- Basic understanding of networking fundamentals and the TCP/IP model
- Experience with databases (SQL and NoSQL) as well as basic SQL commands
- Familiarity with reading Logs to investigate and identify issues
- Comfortable navigating GitHub and submitting Pull Requests
- Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution
- Ability to function in highly collaborative environments in a global team
What the job involves
- Fivetran is building data pipelines to power the modern data stack for thousands of companies
- We’re looking for a Customer Support Engineer for our API Connector Team
- At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution
- As a Support Engineer, you will partner with some of the most passionate teams in the world, our customer teams, to deliver a best-in-class experience
- Through a collaborative and holistic approach that is focused on the resolution and prevention of issues, our CSEs as our customer’s technical champion within Fivetran
- Provide virtual technical support to Fivetran customers and partners
- Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues
- Investigate and Troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies
- Work closely with Fivetran’s Dev team to identify and resolve bugs and issues impacting Fivetran customers
- Become a Subject Matter Expert on the Fivetran API Connectors and related technologies
- Document any known or newly identified solutions in our knowledge base and share this knowledge across the team
- Collaborate with teammates on technical and non-technical projects
Our take
After a few slower years since graduating from Y Combinator in 2013, Fivetran has skyrocketed, consistently raising large sums of funding, including an Andreessen Horowitz-backed $565m Series D round in 2021.
Customers are mostly data analysts at companies with inefficient database schema, who suffer from a high risk of project failures. Fivetran offers rapid integration of complex data services into cloud warehouses, tagging onto the trend towards cloud-based data systems.
By developing and continuously improving cloud applications that adapt to changing APIs and data schemas, Fivetran is attracting customers who seek long-term data viability. Fivetran also benefits from being easy to set up and integrate into a client's existing software.
After acquiring HVR, a data integration competitor, and Teleport Data, Fivetran continues to add functionality and customers via acquisition. A round of funding in 2023 paved the way for expansion into European and Asian markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.6m
Company values
- Preserve your integrity, even when it's hard
- Take the initiative
- Trust each other
- Nurture diversity, equality and inclusiveness
- Lead, don't follow
- One team, one dream
Company HQ
Downtown, Oakland, CA
Articles
Leadership
George Fraser
(CEO)PhD in Neurobiology from the University of Pittsburgh
Taylor Brown
(COO)Studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level
Salary benchmarks
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