Senior DevOps Engineer, Braze
+ ESPP
Customer engagement platform
Open for applications
Customer engagement platform
1001+ employees
Open for applications
+ ESPP
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- 5+ years managing and scaling large-scale infrastructure systems in production environments
- Proven expertise with Kubernetes, Kafka, cloud services (AWS/GCP/Azure), and configuration management tools
- Proficiency in infrastructure as code (IaC) tools like Terraform, Ansible, or similar
- Strong understanding of network architecture, security, and performance tuning
- Familiarity with containerization, service discovery, and load-balancing technologies
- Have an excellent ability to manage multiple tasks and expectations at once
- Focused on building robust, scalable systems that enhance developer productivity
- Collaborative and communicative, with a strong desire to document and share knowledge
- Committed to continuous improvement, staying ahead of technological advancements
- Have an urge to collaborate, document, and deliver quickly
- Collaborating across the global remote teams, often working asynchronously
- Document everything so you don't need to learn the same thing (or plan the same work) twice
- Delivering fast to delight our customers–even internal ones
What the job involves
- Platform Infrastructure Engineers (PIEs) are responsible for managing, maintaining, and evolving the foundational infrastructure that supports our internal Infrastructure-as-a-Service platform
- PIEs specialize in building robust, scalable, and highly available systems such as Kubernetes clusters, Kafka ecosystems, and cloud environments
- They apply sound engineering principles, operational discipline, and mature automation to ensure a reliable infrastructure foundation for all platform services and applications
- Our team helps to improve automation infrastructure reliability
- It empowers Braze’s other engineering teams to leverage the infrastructure products and platforms we create easily
- Braze operates at a massive scale with over 3.3 billion monthly active users across our customers, collecting hundreds of billions of data points each month and sending billions of messages to end-users daily
- We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more
- As a Platform Software Engineer at Braze, you will collaborate with your team and consumer engineering teams to build and continuously improve the infrastructure as a service platform that every other team at Braze depends on
- Design and Manage Infrastructure:
- Build, optimize, and manage foundational systems such as Kubernetes clusters, Kafka ecosystems, and cloud resources (e.g., EC2, S3)
- Develop automation frameworks for provisioning and maintaining infrastructure at scale
- Design scalable architectures to support seamless operations of platform services
- Ensure Reliability and Performance:
- Implement high-availability and fault-tolerant infrastructure strategies
- Collaborate with Platform Software Engineers and Product teams to establish and meet Service Level Objectives (SLOs) for infrastructure components
- Continuously monitor and optimize infrastructure performance to meet evolving demands
- Incident Response and Resilience:
- Be part of a PagerDuty rotation to respond to infrastructure-related incidents
- Implement failover strategies, backups, and disaster recovery plans to mitigate risks
- Conduct root cause analyses and retrospectives to improve system resilience
- Collaboration and Knowledge Sharing:
- Partner with Platform Software Engineers to integrate infrastructure with service abstractions and APIs
- Document processes, tools, and best practices to streamline development and operations
- Share expertise and mentor team members to foster a culture of operational excellence
- Innovate and Automate:
- Stay ahead of emerging trends in infrastructure technology and integrate innovative solutions
- Reduce manual tasks by developing automated solutions for infrastructure provisioning, scaling, and maintenance
- Optimize for performance, security, and scalability in all aspects of infrastructure design
Salary benchmarks
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and emails, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt it's placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Equity Stake: We provide equity to full-time employees—regardless of role or tenure—so that when we grow and succeed, you do, too
- Talent Development: We support your professional growth through formal career pathing, learning platforms, and our Global Learning Stipend
- Global Presence: Our global presence—15 cities and growing—provides opportunities to work and connect with top talent around the world
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Seek the Truth: We combine intelligence with humility to challenge our assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
Company HQ
Rose Hill, New York, NY
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Diversity, Equity & Inclusion at Braze
Mel Windley (Director of Global Inclusion and Opportunity)
- Braze takes an inclusion-first approach and holds the philosophy that Global Inclusion and Opportunity must be built into business processes in order to have lasting and meaningful impact. The future we want to shape is one where people from diverse backgrounds and experiences can thrive and have meaningful careers at Braze.
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