Customer Success Specialist, Pluralsight
$76.1-84.5k
+ Variable
Technology workforce development company
Be an early applicant
Technology workforce development company
1001+ employees
Be an early applicant
$76.1-84.5k
+ Variable
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- A strategic and scalable Problem Solver
- A collaborative and results-focused team player
- A growth-driven partner and customer advocate
- Business acumen and ability to analyze data to address customer situations
- Proven track record of success in managing a high-volume portfolio of accounts leveraging data to improve efficiency
- Experience renewing customers and identifying expansion opportunities
- Background in business development, sales or scale customer success
- Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
- B2B SaaS experience; familiarity with SaaS renewal motion
- Ability to travel up to 10%
What the job involves
- A Customer Success Specialist is responsible for leveraging scale techniques to manage large volumes of customer contracts along with Value Driven conversations through the customer lifecycle for higher value customers in their territories
- This position is responsible for ultimately supporting, managing, and closing renewal transactions
- They collaborate within Revenue and Success, Marketing and Legal to maximize the renewal forecast while looking for additional opportunities for upselling additional revenue
- The Customer Success Specialist works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to enhance growth within the account
- Complete customer lifecycle management including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission
- Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base, often relying on digital or data oriented strategies when available
- Partner effectively and cross-functionally with sales account executives supporting this customer segment
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has been significant growth in recent years, capitalizing on the surge in demandf fbefore many competiting startupos emerged. Depsite facing competition from major players like Grow with Google and UDemny, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company HQ
Draper, UT
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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