Customer Experience Specialist, DentalMonitoring
Remote orthodontist monitoring and practice solutions
Job no longer available
Remote orthodontist monitoring and practice solutions
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower dental professionals with AI-powered solutions that help them provide more frequent, individualised patient care.
Role
Who you are
- Native English speaker
- Minimum Bachelor's degree or equivalent job experience
- Minimum 2+ years Customer Support experience or in any related field
- Degree educated and knowledge of the dental market
- Excellent knowledge of technology and especially strong in social networking and communication technology (Skype, Zoom, Linked-In and Office software)
- Curious and passionate about new technologies
- Self sufficient with effective and professional communication skills
- Ability to learn and engage with new technologies with minimal training
- Experience in training people on technological tools
- Excellent interpersonal, editorial skills, and analytical skills
- Fluent in verbal, written, and professional English
- A can-do attitude and willingness to roll up your sleeves to get things done
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Experience in a Customer Success, Relationship Management, Account Management, or similar role
- Experience working with software solutions that need to be adopted to success within challenging customer conditions
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement, renewals and upsell/cross-sell
What the job involves
- Your mission is to optimize the quality of the customer experience aimed to help healthcare professionals and their patients, as well as to ensure excellent communication between several internal departments
- Must be innovative and a self starter
- Ability to think independently and make decisions applicable to the success of the customer and the team
- Telephone and e-mail support to our internal and external customers
- Conduct metric reviews for new and existing accounts to analyze training and development needs
- Partner with Customer Success team to provide consultation and solutions to poor performing accounts
- Ability to work under pressure, organize and prioritize responsibilities
- Reporting of user activities with partnering departments
- Ability to handle all technical and support back end questions for patients and doctors, and liaison with other departments as needed
- Drive retention and growth among the most valuable DM customers by understanding their business needs and helping them succeed through targeted onboarding support and training
- Enable successful roll-out of DM to customer’s patients, so that a self- sufficiency is achieved by a practice
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Identify opportunities for customers to act as DM advocates (e.g. testimonials, case studies)
- Collaborate closely with the original Sales Executive to support upsell and cross-sell opportunities for more Monitoring or other DM solutions
- Marshall resources across the DM organisation as needed to support customer’s product and patient issues
- Represent the voice of the customer to inform DM sales process and product Roadmap
- This role is London office based
Salary benchmarks
Our take
DentalMonitoring has tapped into the rising demand for remote care in the dental industry. Remote care provides a more efficient and regular way for patients and carers to provide updates to significantly reduce the risk of oral diseases.
The first company to offer a comprehensive range of proprietary AI solutions in this sector, DentalMonitoring allows doctors to monitor a significant variety of oral issues through triage, consultations, and intra-oral pictures. Use of a remote care system also optimises efficiency in that it minimises the need for in-patient visits and eradicates guesswork in between visits.
The company is continually developing products, including the development of AI-powered solutions for braces and aligners, and the launch of the patented device ScanBox for oral scans. Significant funding has also granted the company freedom to expand further and invest its resources globally, by extending services in the US and turning to new markets in East Asia, including Japan and China.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2026
$96.9m
LATE VC
Oct 2021
$150m
GROWTH EQUITY VC
Total funding: $304.6m
Company HQ
Plaine-Monceau, Paris, France
Leadership
Philippe Salah
(Co-Founder & CEO)Philippe previously founded Galerie PS21 where he served as the Director for 8 years. He also co-founded FileChat and served as an R&D Director at American Orthodontics.
Share this job
View 2 more jobs at DentalMonitoring