Principal Product Manager, Prose
Customer Retention
$185-215k
+10% discretionary bonus and equity
3+ days a week in office (Brooklyn, NY)
Personalized hair care
Be an early applicant
Personalized hair care
201-500 employees
Be an early applicant
$185-215k
+10% discretionary bonus and equity
3+ days a week in office (Brooklyn, NY)
201-500 employees
Company mission
To create haircare that’s one-in-a-million.
Role
Who you are
- Experience: 7+ years of Product Management experience with a proven track record of success in retention strategy, subscription business, or related domains
- Strategic Thinking: Ability to develop and articulate high-level roadmaps and visions while maintaining focus on incremental, actionable progress
- Analytical Expertise: Strong analytical skills with experience leveraging diverse data sources to guide product decisions. Comfortable designing and interpreting A/B tests and other forms of experimentation
- Execution Excellence: Adept at balancing long-term strategic goals with short-term deliverables, managing ambiguity, and driving measurable outcomes
- Collaboration & Communication: Exceptional written and verbal communication skills, coupled with strong stakeholder management and influence capabilities
- Self-Starter: Thrives in fast-paced environments and is proactive in identifying and seizing opportunities to add value
- Agility: Skilled at navigating ambiguity and driving transformation in complex organizations
- Technical Fluency: Familiarity with agile development methodologies, e-commerce platforms, and subscription management systems
- Industry Knowledge: Bonus points for experience in the beauty or personalized product industries
What the job involves
- Prose, the trailblazer in personalized beauty, is seeking a visionary Principal Product Manager to shape the future of our digital experiences
- This is not just a product role – it’s a chance to redefine how millions of our customers build a relationship with custom products made just for them
- As a driving force on our Digital Product team, you will own bold, high-impact initiatives that transform first-time customers into passionate lifelong subscribers
- Partnering with minds across Growth, LCM, Data Science, Algo, CX, and Tech, you’ll chart the course for innovative retention strategies, push the boundaries of personalization, and cement Prose as the ultimate custom beauty destination
- Identify and champion strategic initiatives that reduce churn, strengthen customer loyalty, and expand recurring revenue, presenting data-driven recommendations to the Executive team
- Develop digital products, infrastructure, and loyalty platforms that scale the company’s growth, enabling faster innovation, better personalization, and stronger engagement
- Lead initiatives to enhance the customer experience with a focus on subscription excellence, membership offerings, upsell and cross-sell opportunities, and churn deflection
- Collaborate with UX Research and Product Design teams to deeply understand customer needs and design impactful solutions
- Partner closely with Technology, Data, Finance, Customer Experience, and Growth teams to ensure alignment and seamless execution of retention strategies
- Act as the primary product liaison between cross-functional stakeholders, fostering a unified and efficient approach to achieving retention goals
- Drive a culture of experimentation by leading the vision for A/B testing and iterative improvement in the retention space
- Define, monitor, and report on key performance indicators (KPIs) and metrics that measure the success of retention initiatives and inform future strategies
- Own the end-to-end product lifecycle for retention-related initiatives, from ideation to delivery
- Collaborate with technical teams to scope, prioritize, and execute development projects with a focus on delivering measurable business outcomes
- Ensure that solutions are scalable, high-quality, and aligned with customer and business needs
- Serve as the internal expert on Subscriber metrics, continuously identifying opportunities to refine and innovate our approach
- Drive the development of business cases for complex initiatives, leveraging partner team data and analysis to deliver compelling recommendations to the Executive team
- Advocate for the voice of the customer, ensuring their needs are central to retention strategies and product decisions
Our take
Prose's products stem from the recognition that each individual's hair is unique, with various types and textures. Embracing this diversity, the company believes in the power of personalization to ensure everyone can access the hair care they truly need. To combat the one-size-fits-all approach of the hair care industry, Prose offers bespoke hair care solutions.
Amidst a booming trend of health and beauty personalization, Prose stands out among its competitors in the bespoke hair care arena. What sets the company apart is its unwavering commitment to the environment. Having achieved a significant milestone by becoming the first carbon-neutral custom beauty brand, attaining climate neutrality in 2021.
Prose's success has attracted substantial investments and interest, underscoring the industry's confidence in its products. With increased funds, the company aims to scale its operations and reach a broader customer base. As the demand for personalized beauty products continues to rise, the market is expected to expand, offering Prose ample opportunities for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company benefits
- Company sponsored health care plan (medical, dental and vision plans)
- $125 monthly wellness allowance
- Free lunch in office, weekly and an abundance of office snacks
- A Competitive and flexbile PTO policy
- 401k + matching
- FSA and commuter benefits
Company HQ
Williamsburg, NY
Leadership
Arnaud Plas
(CEO & Co-Founder)Former VP of Digital and eCommerce Strategy at L'Oréal, where they previously also worked as Skincare Group Manager and as Styling and Mencare Group manager.
Nicolas Mussat
(CTO & Co-Founder)Previously CTO at Meilleurs Agents. Former R&D Engineer at Delos France.
Catherine Taurin
(R&D Advisor & Co-Founder)Former R&D and Purchasing Director at CTRC Jf Lazartigues. Previously R&D Manager, Dyes Products and Haircare Products at Ales Groupe.
Paul Michaux
(Product & Co-Founder)Worked as Special Projects Manager, Corporate Strategic Marketing for L'Oréal. Former Assistant Brand Manager, Marketing Development at Parfums Christian Dior.
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