Senior Manager of Customer Success Management, Chainguard
West/Pacific
Software supply chain security
Job no longer available
Software supply chain security
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To make the software supply chain secure by default.
Role
Who you are
- At least 5+ years of proven experience in a leadership role, with a strong background in people management
- Experience in Cybersecurity, DevOps, or an adjacent space
- Bachelor’s degree in a relevant field; advanced degree preferred
- Demonstrated success in building and scaling CSM functions
- In-depth knowledge of project management methodologies and practices
- Excellent communication and interpersonal skills, with the ability to engage with both internal teams and external clients and executive level personas
- We are remote friendly, but this role needs to be based in the United States
- If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians'' with unique backgrounds, perspectives, and experiences
What the job involves
- The Senior Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve the company's goals and enhance customer success initiatives
- As a key leadership role within the Customer Success organization, the Sr. Manager of CSM will partner closely with other Customer Success leaders in building and shaping the function
- The successful candidate will demonstrate strong people management skills, experience building out a CSM function (i.e. customer engagement, account management and retention strategies), and a mindset of driving operational excellence and scale
- Leadership and People Management:
- Build, lead and mentor a team of CSMs, fostering a collaborative and high-performance culture
- Provide guidance and support for career development, performance management, and skill enhancement within the team
- Strategic Planning, Building and Execution:
- Collaborate with the CSM and Professional Services leaders to develop and execute the overall strategy for Customer Success at Chainguard
- Drive the creation of customer engagement strategies to meet adoption, retention, and growth targets
- Develop processes in the lens of value and customer experience. Institute scale and automation in order to accomplish more with less over time
- Customer Management:
- Ensure a thorough grasp of adoption metrics across the customer base and collaborate with CSMs to devise actionable plans for mitigating churn risk and promoting account expansion
- Conduct account deep dives to drive adoption and account level objectives
- Stay informed about escalated accounts, take charge in resolving issues, offer leadership support to the team and customers as needed, and provide regular updates to senior leadership
- Client Engagement and Advocacy:
- Work closely with customers to understand their unique requirements and challenges
- Build strong client relationships at the Executive level to understand their workflow, prioritize Chainguard engagements, drive customer satisfaction and position account growth
- Serve as the voice of the customer within the organization, providing insights and feedback to drive product improvements and innovations
- Retention and Growth:
- Collaborate with GTM, Product, and Engineering teams to drive adoption, customer retention, and growth
- Utilize insights from customer adoption data to develop precise renewal forecasts. Collaborate closely with the sales team to generate a weekly forecast aggregation, projecting at least six months into the future
- Continuous Improvement:
- Implement and refine operational processes to enhance efficiency and effectiveness within the CSM team and engagement model
- Monitor industry trends and best practices to stay ahead of market demands
Our take
Developers rely on open source code and apps in their day to day work, but when the provenance of the code is unknown this creates potential weaknesses that cybercriminals can exploit. Chainguard exists to build security into the coding supply chain by making it possible for companies to enforce security policies based on auditable signatures baked into the code.
In the wake of huge cyber attacks, software supply chain security has been an area of major focus. However, most of this has surrounded the scanning and detection of threats. Chainguard's approach comes from the other end of the process, focusing on building security into the software itself.
Built by former engineers who are aware of developer workloads, Chainguard is designed to be easily installed and integrated into existing automation systems. The company has secured substantial funding, the latest of which will support more aggressive product and R&D spending as it looks to further boost sales.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2025
$280m
GROWTH EQUITY VC
Apr 2025
$356m
SERIES D
Total funding: $892m
Company benefits
- Equity/stock options
- Unlimited PTO
- Remote work with flexible coworking and team meetup opportunities
- Home office and internet stipend
- 100% health/dental/vision insurance coverage for you and your family
Company HQ
Everest, Kirkland, WA
Leadership
Dan Lorenc
(CEO & Co-Founder)Before co-founding Chainguard was a Software Engineer at Google, Disqus and Microsoft.
Kim Lewandowski
(CSO & Co-Founder)Prior to co-founding Chainguard was a Product Manager with Google. Before that was the Head of Product & Engineering at Brit + Co and the founder of Spotwag.
Matthew Moore
(CTO & Co-Founder)Was a Software Engineer at VMware, Google and Microsoft.
Ville Aikas
(Distinguished Engineer & Co-founder)Was a Senior Staff Engineer at VMware and a Software Engineer for Google and the University of Washingtom. Was previously Owner at VA Systems.
Share this job
View 36 more jobs at Chainguard