Programme Delivery Manager, Shieldpay
More information about location
3+ days a week in office
Digital payment solutions
Be an early applicant
Digital payment solutions
21-100 employees
Be an early applicant
More information about location
3+ days a week in office
21-100 employees
Company mission
To become the trusted payment rails for the professional services sector, and a company that people love to work for.
Role
Who you are
- Experience translating business strategy into actionable programmes with measurable outcomes
- Skilled in coordinating cross-functional initiatives and resolving interdependencies across teams
- Proficient in developing dashboards and reporting tools to track KPIs and inform strategic decisions
- Familiarity with delivery frameworks and methodologies such as Agile, Lean, or OKRs
- Proven ability to support and lead change initiatives across both project and BAU environments
- Strong stakeholder management and communication skills, with a collaborative working style
- Comfortable stepping into ownership roles to drive pace and unblock delivery when needed
- Understanding of how data, AI, and automation can enhance operational efficiency and decision-making
- Experience using tools such as Asana, Jira, Miro, Power BI, Excel, or similar platforms
- Passionate about continuous improvement and embedding delivery excellence across the organisation
- Curious, proactive, and solutions-oriented mindset with a strong sense of accountability
What the job involves
- As Programme Delivery Manager at Shieldpay, you will play a pivotal role in shaping and executing our business strategy through outcome-driven programmes that drive operational excellence and cross-functional alignment
- Reporting into the CEO, you will work closely with leadership across the business to embed delivery excellence, resolve interdependencies, and champion data-led transformation
- This is a strategic and connective role, ideal for someone who thrives in translating vision into action, unblocking delivery, and driving continuous improvement across both project and BAU environments
- Partner with senior leadership to shape and translate business strategy into outcome-driven programmes (Key Initiatives)
- Lead strategic planning and review cycles, ensuring initiatives are aligned with business priorities and underpinned by clear KPIs
- Develop and maintain business performance dashboards to track progress and inform decision-making
- Coordinate and lead high-priority programmes, stepping in as programme owner where pace or ownership is critical
- Resolve interdependencies across leadership teams, ensuring delivery is unblocked and accountability remains aligned
- Build and embed a Delivery Excellence capability that extends beyond projects into BAU operations
- Drive improvements in operational execution, predictability, quality, and delivery maturity
- Establish and scale standards, frameworks, and continuous improvement practices across the business
- Grow and lead a high-performing team focused on delivery excellence
- Champion the organisation’s data strategy and support the integration of AI and automation into business operations
- Identify opportunities to leverage data and AI to streamline workflows, enhance decision-making, and deliver value to internal teams and customers
Application process
- We usually respond within two weeks
Salary benchmarks
Our take
In today's fast-paced digital world, we are accustomed to handling most aspects of our lives with a tap or swipe, from personal transactions to corporate dealings. However, while speed is crucial, security remains paramount, especially with the rise of digital fraud. Consumers and businesses alike demand that their financial transactions be safeguarded from potential threats.
This growing need for both speed and security is where Shieldpay steps in. The platform quickly positioned itself as a leader in securing high-value digital transactions by offering businesses and individuals an efficient, cost-effective solution for creating instant digital escrow payments, all while ensuring robust protection.
Shieldpay meets these dual demands by providing a secure payments solution that verifies the identities of all parties involved. This ensures that funds are only transferred as intended, offering peace of mind to both everyday consumers and businesses, particularly in sectors like corporate and property transactions. With substantial backing and partnership with leading companies, Shieldpay's potential for growth and expansion is massive.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jun 2018
$6.4m
SEED
Aug 2017
$5.6m
SEED
Total funding: $12m
Company benefits
- 28 Days Holiday: Relax and recharge with our enhanced allowance, plus UK bank holidays
- 4 You Days: Life can be tough. For these days employees can take a You Day each quarter, on short notice
- Hybrid Working: We value in-person collaboration. Our people are in the office multiple times a week
- Flexible Working: We are pleased to treat our employees like adults and judge them on the work they do not the hours they work
- Pension Contribution: Group Personal Pension Plan where employees contribute 5% and we contribute 5%
- Personal Development: We invest in our people, as well as yearly budget we offer external development
- Private Medical: With no financial excess and pre-existing coverage from an industry leader in physical and mental health
- Life Assurance: Our employees can rest assured that their loved ones will be supported should the worst happen
- Menopause Support: We’ve teamed up with Balance, who support those affected by all stages of the menopause
- Enhanced Allowances: From maternity leave to eyecare, we don’t just offer the basic – we make sure that we are able to go the extra mile
- Season Ticket Loans: It may not have had a big take-up during the pandemic but it’s there if our people need it
- Compassionate and Sick Leave
Company HQ
City of London, London, UK
Leadership
Sophie Condie
(CEO)Joined Shieldpay in 2021 as a Group Operations Director before becoming COO in 2022 and CEO in 2024. Previously an Operations Lead at Form3 Financial Cloud and A Team Leader in Cash Management at Barclays Corporate Banking.
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