Production Support Engineering SMTS, Salesforce

$148.5-246k

OTE

Salary partially dependent on location. + ESPP

Kibana

Prometheus

Grafana

Senior and Expert level

San Francisco Bay Area

Office located in Redwood City, CA

World's leading CRM provider

Be an early applicant

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Be an early applicant

$148.5-246k

OTE

Salary partially dependent on location. + ESPP

Kibana

Prometheus

Grafana

Senior and Expert level

San Francisco Bay Area

Office located in Redwood City, CA

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

8+ years of deep technical experience in Enterprise Architecture, DevOps Engineering, or Informatica Engineering, operating at a Staff, Principal, or SMTS level
Proven experience embedding AI/ML utilities into deployment pipelines (e.g., AI-augmented testing, automated code review) and managing complex branching strategies
Strong background in enterprise monitoring and AI-driven anomaly detection tools
Proven track record of delivering complex technical infrastructure autonomously as an elite Individual Contributor
Systems-thinking mindset with a passion for building proactive, self-healing infrastructure that scales with business growth
Exceptional ability to communicate complex architectural tradeoffs and AI-driven telemetry insights to non-technical stakeholders

What the job involves

We are looking for a Senior Member of Technical Staff (SMTS) to serve as the definitive technical authority for our Informatica Product Operations Portfolio, Master Data Management (MDM), and Informatica Platform Operations Architecture
As a senior Individual Contributor (IC), you will focus entirely on deep architectural execution, technical leadership, and intelligent engineering excellence
You will own the foundational data structures and platform strategies that power our enterprise — ensuring our Salesforce ecosystem operates as a pristine, highly scalable, and unified single source of truth
A core focus of this role is modernizing our ecosystem by embedding AI-driven automation into deployment pipelines and architecting predictive, AI-powered monitoring and alerting frameworks to ensure near-zero downtime
Architect and optimize modern, automated deployment pipelines (GitHub Actions, Copado) infused with AI capabilities
Integrate AI tools into the CI/CD pipeline to automate static code analysis, predict deployment impacts, flag potential limit violations, and perform automated validation testing before code reaches production
Explore and implement intelligent, automated rollback mechanisms and self-healing scripts within the deployment environment to minimize pipeline friction
Design and implement comprehensive observability frameworks using tools such as Kibana, Prometheus, Grafana, Cloud Native Monitoring tools
Implement AI/ML-driven anomaly detection to identify irregular data spikes, API failures, or system performance degradation before they impact end users
Build smart alerting routing and automated runbooks that leverage machine learning to categorize, prioritize, and initiate self-remediation steps for common platform anomalies
Own the technical health and scalability of the Informatica’s platform, to forecast adoption growth against provisioned capacities with optimized finops methodology

Application process

End Date: November 30, 2026

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4)

Trustpilot (1.4)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

SoMa, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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