Payments Operations Analyst, Justworks
$36.30 to $39.93 Per hour
2+ days a week in office
Business operations platform
Job no longer available
Business operations platform
1001+ employees
Job no longer available
$36.30 to $39.93 Per hour
2+ days a week in office
1001+ employees
Company mission
To help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You’ve got an eye for numbers and continuity
- You know how to evaluate processes for accuracy and strive to maintain an effective payments system
- Your presence fosters ease and flow within your organization’s financial realm
- Customer-centricity - Keeps the customer experience front and center, while using good judgment to balance it with what’s right for the business
- Ownership & Accountability - Takes initiative & ownership over outcomes. Collaborates well with others to solve problems
- Data-driven - Uses data to iterate and improve. Incorporates data effectively into reporting, storytelling, & management activities
- Execution Excellence - Gets things done with precision, looks to continuously improve processes or ways of working, & ensures work is repeatable and documented
- Scalability - Anticipates future needs and builds solutions that persist beyond people or temporary fixes; drives decisions that support long-term team and operational resilience
- Innovation Mindset - Proactively develops new solutions; self-solves with creativity; leverages emerging tools and technology
- Minimum of 1 year of work experience
- Familiar working with ACH processing in a payroll and/or financial services environment
- Proficient with Standard Query Language (SQL) and/or Excel (preferred)
- Comfortable making and supporting risk-based decisions on high-impact financial transactions
- Able to communicate effectively, both verbally and in writing
- Quick to learn new products and subject matter
- Meticulous and detail-oriented
- Effective at working in a team setting as well as independently
What the job involves
- As a Payments Operations Analyst, you will serve as a resource for daily payroll processing, resolve payments-related issues, and manage instances of non-sufficient funds
- You’ll make and support decisions with large financial and risk implications
- In addition, you’ll work with Engineering and other departments to improve our systems and processes to make payments processing on Justworks as seamless as possible
- Perform day-to-day core operational tasks for the payments team including managing funds transfers and reviewing customer information
- Complete daily payroll processing and funds reconciliation process
- Execute time-sensitive payment requests, such as expediting payments and payment cancellations
- Oversee the end-to-end non-sufficient funds (NSF) process, ensuring timely handling in accordance with standard operating procedures
- Collaborate cross-functionally with the Engineering team to identify and resolve technical issues
- Utilize all available data and resources to make and support complex payments-related decisions
- Triage and resolve incoming payments-related questions from various teams at Justworks, including Customer Success and Accounting
- Train and support new team members for successful onboarding and performance
- Partner with the Accounting team to complete end-of-month reconciliation processes
- As a Payments Operations Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Justworks' solutions have proven extremely popular with SMEs, and this has not gone unnoticed by investors - with the company picking up considerable amounts of funding. The company is known to have sights on going public, though these were delayed somewhat by market conditions. That said, it has continued to expand operations and acquired Via in 2024, signalling that its going strong.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work
- Paid parental leave
- Work from home opportunities
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
- Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Director)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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