Customer Support Engineer, GrowthLoop
$125-150k
+ Equity incentives
No-code data activation platform
Be an early applicant
No-code data activation platform
21-100 employees
Be an early applicant
$125-150k
+ Equity incentives
21-100 employees
Company mission
To enable all teams to access customer data in the data warehouse and transform their data warehouses into enterprise growth engines.
Role
Who you are
- This is a highly collaborative, technical, and customer-facing role — ideal for someone who is energized by solving problems, loves building strong relationships, and wants to influence both customer outcomes and internal product feedback loops
- 2+ years of experience in a technical support or implementation role at a SaaS company, ideally involving data or martech products
- Proficiency in SQL and familiarity with modern data stack tools (e.g., dbt, Snowflake, BigQuery, Looker)
- Strong communication skills and the ability to convey technical concepts to non-technical users
- Proven ability to juggle multiple conversations and priorities with speed, empathy, and accuracy
- High degree of ownership — you’re not just reactive, but look for ways to improve the customer experience and internal processes
- Passion for helping customers succeed and a curiosity for how systems work under the hood
- Comfortable navigating ambiguity and driving toward clarity in both technical and interpersonal settings
What the job involves
- We are looking for a Customer Support Engineer to serve as a key connector between customer success and technical onboarding
- In this hybrid role, you’ll manage real-time customer support inquiries while also supporting the initial configuration and activation of customer data in GrowthLoop
- You’ll help ensure our customers have a seamless experience from their first question through full data readiness
- Own day-to-day customer support interactions across Slack, chat, and email, addressing technical and product-related issues with urgency and empathy
- Partner with onboarding and Solutions teams to help customers ingest, model, and prepare their data for use in GrowthLoop
- Investigate issues related to platform behavior, sync failures, data quality, and campaign setup, providing clear explanations and proactive solutions
- Write and troubleshoot SQL queries, assist with dbt models, and contribute to successful data transformations during implementation
- Escalate and follow up on product bugs, working closely with Engineering to ensure timely resolution and clear communication to customers
- Contribute to internal knowledge bases, playbooks, and technical templates to streamline support and onboarding processes
- Track and share patterns from customer interactions to improve product usability, documentation, and onboarding workflows
Our take
GrowthLoop’s no-code data interface allows enterprises to unlock first-party customer data stored in their own warehouses and quickly create target customer segments for more impactful marketing, advertising, and sales.
One of the major challenges for companies these days is to effectively activate the data they gather. Thus, a solution like GrowthLoop’s has the potential to turn data warehouses into growth engines without having to use external Customer Data Platforms.
The company, which until 2022 was built without any capital investment, has an impressive client list which includes Google Cloud, Indeed, NASCAR and the Boston Red Sox. Funds raised in 2022 allowed GrowthLoop to expand its services and invest in new features for the platform - such as a first-of-its-kind AI audience builder, a GenAI Marketing solution in partnership with Google Cloud and Typeface and a cross-channel journey builder for the data cloud.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Remote-friendly environment
- Flexible PTO
- Healthcare Coverage
- Learning and development opportunities and stipend
- Monthly Recharge days
- 401(k) matching 🇺🇸
Company HQ
SoMa, San Francisco, CA
Leadership
Christopher Sell
(Co-CEO)Previously worked in Product Marketing at Google. Former Head of Product at URX (Acquired by Pinterest), which helps mobile web publishers show users relevant sponsored content from within apps.
David Joosten
(Co-CEO)Former Product Marketing Manager at Google. Prior to Flywheel Software, co-founded and was CEO of Metria Analytics - a startup which provides business insights and media measurement through transactional data.
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