Senior Product Operations Associate, Narmi

• 3 to 6+ years in Product Operations, Release Management, Technical Program Management, or a closely related role, ideally at a B2B SaaS or fintech company
• Demonstrated ownership of a real release motion: release notes, deploy coordination, feature flagging, or beta programs at production scale
• Technical fluency. You're comfortable in tools like Jira/Linear, GitHub, Notion, and modern observability/analytics tools. You can read PRs, merged code changes, and feature flag configs without needing translation
• Genuine interest in AI and automation. You've already used AI tools to make your own work faster (e.g., n8n, Zapier, Claude Cowork/Code, agentic tooling), and you're excited to help shape how the next evolution of product development operates
• Strong GTM fluency. You've worked closely with Customer Success, GM, Sales, or PMM and know how to translate engineering reality into language those teams can act on
• Excellent written communication. Release notes, runbooks, and stakeholder updates are your craft
• A bias for documentation and repeatability. When you solve a problem once, you write the runbook so it doesn't need to be solved again
• Calm under pressure during release windows, hotfixes, and incident response
• A genuine passion for product. You want to understand what we're shipping and why, not just route the tickets

Desirable

• Product Operations is the connective tissue of Narmi's product organization. We keep the platform release cycle running on a predictable cadence, get features safely into customers' hands, and give EPD and GTM teams a single source of truth for what's shipping and when
• Own the release notes process end-to-end, from drafting through publication, across every Narmi product release
• Run feature readiness (Go live / No-Go calls) for each release, partnering with EPD and GTM teams
• Run the Narmi beta program end-to-end: work with PMs and CS to identify the right cohorts, gather and synthesize feedback, and drive each feature to a clean release alongside PMs
• Own feature enablement: configuring, turning on, and communicating new feature releases to Narmi's customers
• Coordinate UAT, production deploys, and hotfixes across Narmi's web and mobile apps
• Maintain the operational health of the release cycle: flag drift, escalate breakdowns, and protect the team's ability to ship on schedule
• Partner with Product & Engineering leadership on AI and automation initiatives, owning end-to-end implementation of the work that reshapes how Narmi ships product
• Re-invest in the operational programs Product Ops already owns to sharpen process, increase adoption, and raise the bar on quality
• Build outcome and action-oriented reporting that helps shape how Narmi prioritizes and develops features
• Establish a clear, repeatable process to keep GTM teams informed on what's shipping and equipped with the context they need to act on it
• Be a thought partner on how we evolve Product Ops with new technology and tooling that accelerates how Narmi builds and ships product