Sales Administrator, Motorola Solutions

• High school diploma or GED
• Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field
• Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and tracking customer and sales data
• Proficiency in numeracy
• Prior experience in a fast-paced office environment, experiencing multiple deadlines
• Highly proficient in Google Suite and MS Office (Gmail or Outlook, Excel, Word, PowerPoint)
• Excellent and effective oral and written communication
• Must be a U.S. Citizen due to clients under U.S. government contracts
• All employment is contingent upon the successful clearance of a background check and drug test

Desirable

• Silvus is currently seeking a Sales Administrator I who will report to the Sales Operations Manager on the Sales team. The successful individual in this Sales Administrator I role will assist the sales team by managing the inbox and responding to customer inquiries
• The administrator will also provide post-sales support, which includes handling orders, receiving and confirming them, setting up accounts, and inputting sales orders and client information into our CRM
• This position is based at Silvus Technologies’ headquarters in the heart of vibrant West Los Angeles, CA, and is on a hybrid schedule. A minimum of 3 days onsite per week is expected. On-site days are Mondays, Wednesdays, and Thursdays
• The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion
• Support with managing individual team’s inbox to ensure timely response to inquiries
• Receive, process, and confirm customer purchase orders
• Enter sales orders accurately and efficiently into the CRM system
• Collect and verify detailed end-user information for each order
• Handle FCC Authorization Forms for US-based orders
• Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment
• Communicate with customers via email and phone to address inquiries and provide updates
• Serve as a liaison among various departments, including finance, shipping, and supply chain
• Provide customers with timely updates on the status of their orders
• Manage customer requests for order modifications or cancellations
• Escalate high-priority tasks to senior staff with analysis and recommended actions
• Assist with any other ad-hoc task assigned by leads/managers to support the team as necessary
• Perform other related duties of which the above are representative