Enterprise Customer Success Manager, WorkRamp
Eastern Time Zone
$120-150k
OTE
Total on-target earnings are made up of 75% base and 25% commission
More information about location
Learning management system
Job no longer available
Learning management system
21-100 employees
Job no longer available
$120-150k
OTE
Total on-target earnings are made up of 75% base and 25% commission
More information about location
21-100 employees
Company mission
To create a strong culture of learning.
Role
Who you are
- 5+ years of experience in Customer Success and/or Account Management
- Past experience owning full-cycle renewals, identifying upsells
- Lead QBRs, EBRs & customer project management
- Experience in SaaS, preferably in early to mid-stage startups
- Comfortable working with CxOs and managing a sales process
- Strong coaching skills, technical aptitude, territory management skills, and attention to detail
- Passion for the startup experience
What the job involves
- On our Customer Success team, we value building strong customer relationships. From adoption to QBRs to renewals, you will manage our most important relationships and be the customer’s voice within the company
- Own the customer relationship post-sales, for our enterprise, Tier 1, customer segment, working with stakeholders from CxOs to individual contributors
- Be a strategic advisor to customers, helping them achieve their business outcomes
- Comfortable working with customers through renewal negotiations, upsell qualification & escalation, and account management needs
- Channel feedback directly to the product team to help shape the product roadmap
- Project managing internal, cross-functional customer projects with your WorkRamp teammates
- Become an expert in learning and training methodologies and best practices
- Have the opportunity to experience a fast-paced startup environment
Our take
The widespread shift from offices to remote working has had a significant impact on the ability of employers to train their staff. Whilst digital e-learning partly provides solutions to this problem, existing platforms are often generalized for large-scale workforce training and can be unengaging or antiquated.
WorkRamp provides a digital platform that enables companies to develop training materials that are engaging, personalized and modular. The learning management system is focused on using employee data to tailor micro-training experiences based on job roles, outputting data insights upon training completion to measure the engagement levels and identify areas for improvement.
Whilst other LMS provide systems for organizations to build learning materials, WorkRamp's approach to incorporating data and personalization into the development tools shows promise at facilitating the additional engagement required in the current remote work landscape. WorkRamp faces competition from rival providers, including Learnsoft and LearnUpon, but has surpassed both in regards to funding, the 2022 round of which will be used to expand its team and customer success programs.
Steph
Company Specialist at Welcome to the Jungle
Insights
-37% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2022
$40m
SERIES C
Dec 2020
$17m
SERIES B
Total funding: $67m
Company benefits
- Fully Remote - Work from anywhere in the US
- Generous Time Off - Paid vacation, sick leave, and 12 company-wide holidays
- Parental Leave - Paid leave to support you and your growing family
- Equity - Be a part of our success with meaningful ownership
- Comprehensive Healthcare - Full medical, dental, and vision coverage
- Financial Security - 100% employer-paid short-term & long-term disability, plus life insurance
- Work-From-Home Support - Stipend for your remote setup & a DeskPass account
- 401(k) Plan - Invest in your future with employer-sponsored retirement savings
- Wellbeing & Assistance - Access to One Medical, Wellhub+ (formerly Gympass), and Employee Assistance Programs
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Arsh Mand
(Co-Founder & CTO)Studied Electrical Engineering and Computer Science at University of California. Previously in software engineering roles at Box and Xignite, and Director of Engineering at SpoonRocket.
Ted Blosser
(Co-Foundre & CEO)Studied Electrical Engineering at Santa Clara University. Previously Account Executive at Cisco, Product Manager at Box, and Head of Product at StuffBox.
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