Junior Operations and Campaign Manager, HelloFresh

• Detail-oriented and precise: You take pride in accurate execution and understand that operational errors have a direct impact on the customer experience and client trust
• Organised and proactive: You manage multiple moving pieces simultaneously, keep timelines on track, and anticipate issues before they become problems
• Client-focused: You naturally build rapport with clients and agency contacts, keeping communication clear, timely, and professional throughout the campaign lifecycle
• A collaborative team player: Comfortable working across internal teams and external partners, you bring a collaborative mindset and a solutions-first attitude
• A clear communicator: You help translate operational complexity into simple, actionable updates for clients, internal teams, and senior stakeholders
• Curious and eager to learn: You have a genuine interest in the Retail Media and advertising space and are motivated to grow your knowledge as the industry evolves
• Adaptable: You thrive in a dynamic environment where priorities shift and no two campaigns are exactly alike
• Relevant experience (2+ yearspreferred) in campaign operations, ad operations, account management, or a similar role: Ideally within Retail Media, digital advertising, e-commerce, or a related industry
• Strong organisational and project management skills: Demonstrated ability to manage multiple campaigns or workstreams simultaneously without dropping the ball
• Client-facing experience: Comfortable managing day-to-day communication with brand or agency contacts, maintaining professionalism and responsiveness throughout
• Analytical foundation: Comfortable working with data, and eager to develop your ability to identify insights and compile client-ready summaries
• A bachelor’s degree in business, marketing, communications, or a related field: Or equivalent practical experience

Desirable

• Operational backbone for UK Retail Media campaign delivery, driving post-contract excellence, client satisfaction, and seamless execution at HelloFresh (UK)
• As the Operations & Campaign Junior Manager - Retail Media (UK), you will be part of the UK Marketing Team based at our London office, playing a key role in ensuring our Retail Media campaigns run smoothly from contract signature to final reporting
• Your focus will be on owning the post-contract lifecycle for UK campaigns, coordinating with Distribution Centres (DCs), procurement, and local and global Retail Media teams to ensure flawless execution
• In addition to managing live campaigns, you will be the first point of contact for inbound campaign enquiries from existing clients and agency partners, converting straightforward briefs into booked and delivered campaigns
• By keeping operations tight and clients satisfied, this role is a critical foundation for HelloFresh’s growing UK Retail Media Network (RMN)
• Manage post-contract campaign operations:Own the end-to-end execution of live Retail Media campaigns from contract sign-off through to delivery, post-campaign reporting, and client sign-off. Ensure all campaigns meet agreed SLAs and are delivered on time and on brief
• Coordinate cross-functionally:Work closely with Distribution Centres (DCs), procurement, logistics, and global RM operations teams to brief, book, and track physical and digital campaign assets
• Handle inbound campaign requests:Work closely with the Senior Manager (Retail Media) to manage and respond to inbound campaign briefs from existing clients and agency partners, building direct ownership of accounts as you grow in the role. Develop the skills to translate briefs into bookings: coordinating timelines, assets, and inventory across internal teams, with increasing autonomy and a clear pathway to leading inbound campaign management independently
• Maintain and develop client relationships:Support ongoing relationships with existing advertiser and agency accounts, ensuring satisfaction throughout the campaign lifecycle and laying the groundwork for repeat business
• Support reporting and insights:Compile and deliver post-campaign reports, track performance against KPIs, and identify operational improvements or trends to share with the wider RM team
• Keep CRM up to date:Own the accuracy of campaign and client data within our CRM (HubSpot), ensuring pipeline status, campaign milestones, and client communications are consistently logged
• Contribute to process improvement:Proactively flag operational bottlenecks and support the broader team in refining workflows that improve automation, efficiency, reduce errors, and scale with business growth

• Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks