Customer Success & Account Manager, Sociabble
EMEA Clients - Permanent contract
Employee communications and advocacy solutions
Be an early applicant
Employee communications and advocacy solutions
101-200 employees
Be an early applicant
101-200 employees
Company mission
To help companies turn their employees into an informed, engaged, and influential workforce.
Role
Who you are
- As a university graduate with a focus on commercial, digital, or engineering fields, you bring a solid educational foundation and a minimum of 4 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager, with a necessary extensive expertise handling international EMEA customers (+3 years)
- You are used to handling long and complex projects with various methodologies. Seamlessly handling multiple projects is second nature to you, showcasing your versatility and adaptability in a dynamic, fast-paced environment
- You have dealt with full sales cycle, not only identifying sales opportunities
- You are fully bilingual in English (C2 mandatory), French is not a must
- You are self-motivated, result oriented, and very autonomous. This allows you to be able to maintain great performance in a full-remote setting
- Your strength lies in engaging with diverse stakeholders, from C-level executives to HR Directors, Directors of Communication, and project managers. You excel in building and nurturing relationships with all types of clients, including larger accounts
- You bring thoughtfulness and attentiveness, coupled with a deep understanding of client needs. Your approach is characterized by a strong service orientation and a blend of analytical and synthesis skills
- Essential experience to apply (please note that we won't be able to consider your application if those elements don't fit):
- Minimum of 4 years in a related position, having handled US customers
- A fully bilingual level in English
- Proven capability in managing multiple complex projects simultaneously
- Significant experience in handling full sales cycle (renewals, upsell, cross sell, negotiation)
- Mastery of basic planning standards (Gantt, etc.)
- Demonstrated expertise in High Touch portfolio management
What the job involves
- As the key facilitator of customer experience in the EMEA region, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of their projects, ensuring their objectives are met
- This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative environment
- It is structured around two main pillars:
- Establish yourself as a trusted advisor for your clients and nurture relationships with project managers and sponsors. You will have multiple interlocutors, including C-levels, across various departments such as communication, marketing, HR and more
- Assist in building the "success plan" for projects, starting from solution implementation and continuing throughout the project's lifespan
- Conduct "Customer Success" training sessions and workshops
- Proactively monitor the project on a monthly basis, sharing best practices and feedback with your customers
- Maintain and strengthen relationships with existing customers, ensuring the renewal of their contracts
- Within this client base, you will proactively own opportunities for upselling and cross-selling (including identification, negotiation, and contract signing) thereby enhancing the Annual Recurring Revenue (ARR)
- Oversee the project's launch timeline, ensuring punctual deployment
- Liaise with internal technical teams during the deployment phase
- Supervise the project in "run" mode to guarantee the attainment of the client's goals
- Advocate for your customers with the Product Team to develop new features
- Contribute to the development of cross-functional projects aimed at enhancing the internal organization of the Customer Success Team at Sociabble
Application process
- 45-minute call with Talent Acquisition (TA)
- Written exercise
- 1-hour interview with TA and your manager
- Simulation with TA, and managers
- Reference check
Our take
Paris-based Sociabble is an employee communications and advocacy platform empowering companies to better inform their employees on what is happening within their company, in turn improving companies' digital footprint and enhancing their external visibility.
Sociabble has produced top-of-the-line advocacy solutions for over eight years and is currently being utilised in over 110 countries. Sociabble has secured some prestigious clients, including Coca-Cola, Deloitte, Microsoft, Renault, and The Walt Disney Company and provides a platform for hundreds of thousands of people globally to keep up-to-date with company news.
Recognised by US analysts as one of the best solutions on the market today, the company has cemented itself as a leading provider of employee advocacy and to date operates on a global scale with offices in Paris, Lyon, New York and Mumbai, with plans to further grow its team and platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Company values
- Simplicity
- Kindness
- Respect
- Exemplarity
- Fairness
- Trust
Company HQ
Saint-Merri, Paris, France
Articles
Leadership
Jean-Louis Benard
(CEO)Previously co-founded F.R.A. and Novathings as well as founding Brainsonic.
Salary benchmarks
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