Operational Benefits Manager, OVO
£50-60k
+ You’ll be eligible for an on-target bonus of 15%
More information about location
1+ day a week in office
Powering human progress with clean affordable energy for everyone
Job no longer available
Powering human progress with clean affordable energy for everyone
1001+ employees
Job no longer available
£50-60k
+ You’ll be eligible for an on-target bonus of 15%
More information about location
1+ day a week in office
1001+ employees
Company mission
We're on a mission to lower carbon emissions to zero by 2035, helping our customers reduce theirs at the same time - we call this Plan Zero.
Role
Who you are
- You will have extensive experience of analyzing and quantifying project impacts and benefits, working with and coaching stakeholders to establish key metrics and clear change profiles to confidently articulate headcount, budget impacts and performance of change in operational plans
- You’ll back this up with excellent stakeholder management and a genuine talent and a passion for problem solving
- You will have strong analytical skills and have the capacity to analyse data and metrics to evaluate the impact on budgets to make informed decisions
- Experience of leading change functions and being responsible for delivery of key strategic goals and outcomes
- Experience and proven track record in change management and project management cycles
- Experience in PMO
- Experience of owning governance and controls framework in a change environment
- The ability to manage multiple complex project outputs, selecting the most appropriate information to define and quantify benefit impacts
- Possess strong analytical skills and have the capacity to analyse data and metrics to evaluate the impact on projects, whether negative or positive, to make informed decisions
- Delivering measurable results and continuously monitoring and evaluating benefit realisation against predefined goals and targets
- Outstanding communication skills, with extensive experience in influencing key project decisions with sponsors and stakeholders
- Strong facilitation and conflict resolution skills, specifically enabling stakeholders to align quickly around project objectives
- The ability to simplify complexity / readily identify opportunities and translate this into strategic decisions and recommendations
- Experience of and aptitude for working within a dynamic and rapidly changing environment
- A desire to champion and demonstrate continuous improvement of team processes and outputs
- The ability to meaningfully and appropriately challenge, but commit wholly once a decision is made
- The ability to time-manage, prioritise workload and delegate where necessary
- The tenacity to go that extra mile for your customer(s)
- A curious mindset - open to new possibilities and a desire to actively explore them
- A growth mindset with a passion for learning and continued development
- Experience in mentoring and coaching to develop colleagues
What the job involves
- Reporting to: Gordon Fraser - Senior Manager Forecasting & Planning
- Team: Central Planning Team
- You’ll be working within Operational Enablement’s Benefits team, within OVO Retail
- You will be at the heart of enabling the transformation to a digital at scale, customer centric business with intelligent operations powered by unified, modern technology
- You’ll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives
- We are looking for an experienced and creative Change Manager to lead a team responsible for quantifying operational change, working with key stakeholders to engage in delivery of Key strategic goals
- Taking complete ownership of your workstack, delivering at speed but never compromising on quality
- Managing benefit realisation process and governance requirements
- In the team there is a strong focus on delivering measurable results and continuously monitoring and evaluating benefit realisation against predefined goals and targets
- Managing and building trusting relationships with stakeholders from entry-level to C-level
- Supported delivery of headcount/budget goals across one or more of our business units (One Care, Complaints, Energy Operations, Customer Balances, Field Services)
- Continuous improvement to benefits realisation process
- Bringing highly creative and new ideas forward
- Within your first 6 months month you’ll:
- Analysis and quantify multiple complex benefit profiles
- Leading in the benefit realisation process with strong governance
- Drive working practices and outcomes
- Manage priority decisions to key stakeholder
- Presented up to Director/VP level
- Attended Big Room Planning Events
- Systems: Jira, G-suite (Sheets, Slides, Docs)
Salary benchmarks
Our take
On average, home energy represents 26% of our carbon footprint. Ovo Energy wants to bring this to zero by providing cheaper, greener and simpler energy to customers. They are analysing meter data to deliver easy, personalised actions, turning electric vehicles into power stations with clever chargers, and building energy-efficient heaters. For households, their offering is organised into four different energy plans. that include interest rewards on energy credit balance.
In 2020, OVO completed the acquisition of SSE Energy Services' retail arm for £500 million, meaning that the challenger brand now has around 4 million customers in the UK.
While helping Ovo members halve their carbon footprints, the company is also working towards becoming a net zero carbon business by 2035. The challenges ahead for the company include encouraging consumer behaviour change, shifting towards subscription models for home energy use.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Inspiring mission
"The mission to provide Green energy to all customers, and to enable all our customers to start on a journey towards zero carbon living is written in..."
Funding (last 2 of 3 rounds)
Jul 2023
$263.3m
GROWTH EQUITY VC
Feb 2019
$263.3m
GROWTH EQUITY VC
Total funding: $567.3m
Company benefits
- Annual Discretionary Bonus
- 9% Flex Pay - extra on top of your core pay to use as you like. You can take it as cash, use as your pension contribution, or choose to spend it on a huge range of flex benefits (tech schemes, EV leasing and more!).
- Flexible / Remote Working
- Personal Development Allowances and Free Access to OVOLearn - our very own training platform
- 34 Days Holiday (including bank holidays)
- Health Insurance
- £400 OVO Energy Discount
Company values
- Find a better way - We always look for a better way, whether that’s by delivering a better service, employing brilliant people or improving our products and processes
- Do what's right - Being open, honest and fair is one of the values which applies to everything we do. We take pride in talking to our customers and delivering exceptional work
- Build something great - Simple solutions aren’t quick or easy to find. They take time and tenacity. Our people work to find an answer that helps us ‘build something great’
Company HQ
Redcliffe, Bristol, UK
Leadership
David Buttress
(CEO)CEO of OVO, the UK’s 3rd largest energy supplier. Joined in May 2024.
Diversity, Equity & Inclusion at OVO
Alessandro Storer (Head of Inclusion & Belonging )
- We run inclusive training and unconscious bias workshops for employees and interviewers
- We provide mental health support, through different networks, having mental health first aiders within the business and running initiatives like our "wellbeing Wednesdays" to promote this.
- We have dedicated Early Years programmes with a focus on underrepresented groups, offering different training opportunities within the business.
- We invest in tools, like Textio, and focused I&D job boards to help us reduce bias in our job postings and recruitment activity.
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to 25% Women in Tech at OVO by 2025
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within OVO and the wider community
- Within OVO we have multiple belonging networks and communities set up, to offer support and forums for everybody
- Read more about our commitments to improving Diversity & Inclusion at OVO in our linked belonging report
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