IT Engineer, Together AI

• Practical experience administering Okta, including users, groups, and basic app integrations (Terraform a plus)
• Strong knowledge of Google Workspace
• Hands-on MDM experience with macOS, ideally with FleetDM
• Ability to support macOS, Linux, iOS, and Android devices
• Experience participating in procurement and asset management processes
• Clear, concise technical writing skills for documentation and knowledge base content
• Excellent communication and customer service abilities
• Basic understanding of security principles and best practices
• Experience with low‑code automation tools (Serval, Okta Workflows, Gumloop)
• Scripting familiarity with common languages (Bash, Python)
• Understanding of API integrations and webhooks and how to use them effectively
• Experience with AWS provisioning and Identity Center

Desirable

• As an IT Engineer, you will be working across identity, devices, SaaS platforms, and supporting end users. You should be organized, collaborative, and eager to learn while working within established systems and processes
• Provide reliable, hands-on IT support for our in-office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer service
• Support Together’s MDM fleet comprising macOS and some Linux devices
• Provide in-office support by troubleshooting basic network issues and our A/V systems
• Help manage and optimize Okta and our core SaaS tooling by administering and improving integrations and role-based access controls
• Support daily procurement and asset management operations by coordinating hardware purchasing and tracking while maintaining accurate asset inventory and device assignments throughout their lifecycle (purchase to decommission)
• Help maintain clear, organized, and accessible IT documentation by creating easy-to-understand technical documentation for both technical and non-technical audiences
• Contribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders through regular updates
• Help maintain a secure environment by supporting basic security hygiene to include access reviews and basic identity security tasks
• Support onboarding and offboarding of Together employees, interns, and contractors
• Support the IT team by creating reliable automations that reduce manual work and improve operational efficiency
• Collaborates well with a team, but also able to work autonomously when needed: working in tandem with other locations and having consistency in practices, documentation, asset mgmt.,etc