Customer Success Manager, Criteo
$70-75k
Plus performance-based rewards
The commerce media platform for the open internet
Open for applications
The commerce media platform for the open internet
1001+ employees
Open for applications
$70-75k
Plus performance-based rewards
1001+ employees
Company mission
To help marketers and media owners reach their goals through the world's leading Commerce Media Platform.
Role
Who you are
- Exceptional organization skills; ability to appropriately prioritize across competing responsibilities and stakeholders
- Exceptional attention to detail; ability to follow processes and complete tasks with a high degree of accuracy
- Strong written and verbal communication skills; ability to adapt your communication style to your audience
- Solutions-oriented; willingness to continue working on a problem until a satisfactory conclusion is reached
- Collaborative spirit; enjoys building strong relationships and working together to achieve a common goal
- Adaptable; ability to learn quickly and thrive in a fast-paced environment
- Self-motivated; comfortable navigating through ambiguous challenges autonomously
- 2-3 years of experience working in a customer-facing roles
- Experience in advertising, ad tech, or digital media preferred
- We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
What the job involves
- As a Customer Success Manager II, you will be responsible for driving the successful execution and optimization of digital advertising campaigns in Criteo’s Commerce Growth platform
- As a key client-facing member of the account team, you will support a diverse portfolio of advertisers and partner closely with them to understand their strategic goals. You will also collaborate cross-functionally with internal stakeholders to ensure seamless execution, maximize, client satisfaction, and contribute to Criteo’s continued growth
- Deliver excellent customer service via friendly, timely, and clear communication
- Coordinate set-up of new advertising campaigns and updates to existing campaign settings (i.e. creative, audience targeting, tracking) within Criteo’s Commerce Growth platform, ensuring a high level of quality and accuracy
- Work cross-functionally with Account Strategy and Operations (Technical Solutions, Analytics, Creative Services, AdOps) teams to coordinate higher-complexity implementations such as A/B testing or custom creative builds
- Provide first-level troubleshooting and escalation for Criteo products and features
- Serve as an expert resource on Criteo platform functionality and best practices
- Maintain a baseline understanding of your clients’ objectives and how your work impacts their success
Our take
Commerce marketing is a huge business with billions spent every year on adverts. And companies that help businesses create and deliver more targeted adverts can command a lot of value. Criteo is one such company operating in this space.
Criteo is a personalised retargeting company connecting marketers and media owners through its Commerce Media Platform, delivering richer consumer experiences. Criteo uses machine-learning technology and data to drive performance, helping marketers and media owners reach their goals.
As marketers are increasingly looking for commerce media solutions, Criteo is operating in a sought-after space. Further, around 73% of media owners seek to optimise media performance as a way to both generate awareness and drive revenue, meaning the company has a significant potential client base. Criteo has continued to make headway here, driving 5 billion ads per day, and is well set to see further adoption of its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$38.6m
SERIES D
May 2010
$7m
SERIES C
Total funding: $59.5m
Company HQ
New Athens, Paris, France
Leadership
Michael Komasinski
(CEO)Prior to joining Criteo in 2025, Michale was the CEO of the America and Group President of Data and Technology at dentsu. He also spent nearly 9 years at Merkle, in various roles, including President of the Americas and Global CEO.
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